Accessible paratransit service in Lexington KY: A Lextran Wheels driver assists a woman using a wheelchair lift to board the vehicle.
Lextran, in partnership with RATP-Dev, is proud to offer Wheels, a dedicated paratransit service designed to provide reliable, door-to-door transportation for Lexington-Fayette County residents with disabilities. Wheels is an essential service that works alongside Lextran’s fixed-route bus system, ensuring accessible transportation options are available to everyone in the community. Operating 365 days a year, Wheels is committed to providing convenient and accessible transportation throughout Fayette County.
Service Hours
Wheels operates with extensive hours to meet the diverse needs of its riders:
- Monday – Friday: 5:21 AM – 12:30 AM
- Saturday: 5:23 AM – 12:30 AM
- Sunday: 5:41 AM – 9:30 PM
For detailed information on using the Wheels service, the Wheels Rider Guide is available for download in multiple languages:
One-Page-Rider-Guide-2024-PDF Download
Comprehensive Rider Guides:
English Rider Guide
Spanish Rider Guide
Mandarin Rider Guide
Determining Eligibility for Wheels Service
To access the Wheels paratransit service, individuals need to complete an eligibility application. This process requires a healthcare provider to fill out a Medical Verification Form. BIOKINETIX manages the eligibility determinations for Lextran Wheels. For online applications, please visit www.biokinetix.com/lextran. If you have any questions regarding the application process, please contact BIOKINETIX directly at 859-244-2030.
The required application forms are available in multiple languages for your convenience:
BIOKINETIX Medical Verification Forms:
English Medical Verification Form
Spanish Medical Verification Form
Mandarin Medical Verification Form
BIOKINETIX Application Forms:
English Application Form
Spanish Application Form
Mandarin Application Form
Application forms in additional languages are available upon request to ensure accessibility for all residents.
Eligibility decisions are typically made within 21 days from the receipt of a complete application from both the applicant and their healthcare provider. If a decision is not received within this timeframe, presumptive eligibility will be granted, allowing service scheduling from the 22nd day until a final decision is issued.
Appeals Process for Eligibility Decisions
Individuals who disagree with their paratransit eligibility decision have the right to appeal. Lextran offers flexibility in the appeals process, allowing hearings to be conducted in-person, by phone, or via Zoom, to accommodate individual needs. Lextran ensures impartiality by assigning appeal decisions to members not involved in the initial eligibility determination, to the maximum extent possible.
Appeals must be submitted in writing within 60 days of the initial decision. Following the appeal process, individuals will receive a written notification detailing the decision and the reasoning behind it. To initiate an appeal, please contact BIOKINETIX using the information below:
Website: www.biokinetix.com/lextran
Phone Number: (859) 244-2030
For current customers or those reapplying for recertification, temporary paratransit service may be available during the appeal process. This is granted if a completed Hearing Request form is received by Lextran within 10 calendar days of receiving a denial letter. Please note that temporary service is not offered to new applicants during an appeal. If an appeal decision is not reached within 30 days of the hearing, paratransit service will be provided from the 31st day until a decision is made.
Paratransit-Eligibility-Appeals-Process Download
Fares and How to Schedule Your Trip
Fares for Wheels Service
- The standard fare for a Wheels paratransit trip is $1.60 each way.
- Premium trips are priced at $2.00 each way. These apply when the trip origin, destination, or both are located more than three-fourths (3/4) of a mile from a Lextran fixed-route.
- Payment methods accepted include exact cash, checks, or pre-sold passes, collected upon boarding.
- A certified personal care attendant (PCA) may ride at no charge. Companions are welcome to ride if space permits, at the same fare per person, and must be requested when scheduling. All attendants and companions must share the same origin and destination as the passenger.
Scheduling a Ride with Wheels
To schedule a trip, please call Wheels Dispatch at (859) 233-3433. Reservations can be made up to 14 days in advance, or as late as 5:00 PM on the day before the scheduled trip.
When you call to schedule, please have the following information ready:
- Passenger’s name and the date of travel.
- Complete street addresses for both pick-up and destination points.
- Desired pick-up time or appointment time.
Please be aware that all pick-up times are scheduled within half-hour windows to optimize routing and service efficiency.
Cancelling a Scheduled Trip
It is important to cancel reservations as soon as you know a trip is no longer needed. Cancellations should be made by calling Wheels Dispatch at (859) 233-3433. Prompt cancellations help ensure efficient service operation. Please note that excessive late cancellations or no-shows (cancellations made after 4:45 PM the day before the scheduled trip) may result in service suspension.
Additional Resources for Wheels Riders
Lextran Yellow ID Card Benefits
Wheels riders are eligible for complimentary access to Lextran’s fixed-route bus service by obtaining a Yellow ID card. This card can be obtained at the Downtown Transit Center. After receiving your Wheels approval letter, please contact the Lextran Compliance Specialist at [email protected] or (859) 255-7756 for instructions on how to get your Yellow Card ID.
Furthermore, Lextran offers “travel training” to all customers interested in learning how to effectively use the fixed-route system. For more details on travel training, please complete the Contact Us form on the Lextran website or call (859) 255-7756.
Career Opportunities with Lextran Wheels
Interested in a career that makes a difference? Consider becoming a driver for Lextran Wheels! No Commercial Driver’s License (CDL) is required, and paid training is provided. Explore local openings by visiting ratpdevusa.com and searching for “Lexington, KY”.
Visitor Eligibility for Paratransit Services
Visitors to Fayette County who are unable to use the fixed-route bus service due to a disability are also eligible to use Wheels. Visitors must provide documentation of ADA paratransit eligibility from their home area or document their residency and the limitation preventing fixed-route bus use. Wheels provides paratransit services to visitors for up to 21 days within a 365-day period, starting from the first day of service use. For service beyond 21 days, visitors must apply for full eligibility.
To request visitor paratransit service, please contact Lextran’s Compliance Specialist at 859-244-2030 or [email protected] as early as possible to ensure timely service access.
Americans with Disabilities Act (ADA) Notice
Lextran-ADA-Notice-English-Spanish-and-Chinese Download
Lextran is committed to non-discrimination based on disability in all its programs, services, activities, and employment practices, in accordance with the Americans with Disabilities Act.
For auxiliary aids or services to ensure effective communication (such as ASL interpreters) or for reasonable modifications to programs, services, or activities, please contact the ADA Coordinator as soon as possible. Requests made less than two business days prior to an event or activity may be subject to availability.
This notice is available in alternative formats, such as large print or Braille, upon request.
ADA Coordinator Contact Information:
200 West Loudon Ave
Lexington, KY
Phone: (859) 255-7756
Email: [email protected]
