Hopelink is the designated broker for Non-Emergency Medical Transportation (NEMT) services covered by Medicaid in King and Snohomish counties. If you need a ride to your Medicaid-covered medical appointments, Hopelink provides a crucial service to ensure you can access the healthcare you need. This guide provides you with the essential Hopelink Transportation Phone Numbers and contact information to arrange your rides seamlessly.
Ride requests can be scheduled between 8:00 a.m. and 5:00 p.m., Monday through Friday, for transportation within King or Snohomish County. When you call to book your ride, please have the following information ready to expedite the process:
- Your Provider One Number
- The name of your medical provider
- The complete name, address, and phone number of the medical facility
- The date and exact time of your appointment
- The reason for your medical appointment
Having this information prepared will help Hopelink’s reservation specialists efficiently process your request and confirm your transportation.
Requesting a Ride in King County: Contact Information
If your medical appointment is located in King County, use the following contact details to request your Hopelink transportation:
- Reservation Phone Number: (800)-923-7433
- Reservation Fax: (425)-644-9447
- TDD/TTY Line (for hearing impaired): (800)-246-1646
- My Ride Line (to cancel or check ride status): 1-800-595-2172
Keep these Hopelink transportation phone numbers handy to easily arrange your medical rides in King County. The reservation line is your primary contact for scheduling new transportation, while the My Ride Line is useful for managing existing bookings.
Requesting a Ride in Snohomish County: Contact Information
For medical appointments in Snohomish County, please use the following Hopelink transportation contact information:
- Reservation Phone Number: (855)-766-7433
- Reservation Fax: (425)-644-9447
- TDD/TTY Line (for hearing impaired): (800)-246-1646
- My Ride Line (to cancel or check ride status): 1-888-913-2172
Ensure you are using the correct Hopelink transportation phone number based on the county where your medical appointment is located to avoid any delays in scheduling your ride.
Requesting a Ride via Fax
In addition to calling, Hopelink offers the option to request transportation services via fax. This might be a convenient option for those who prefer written communication or need to send detailed information. You can use the following forms for fax requests:
- Trip Request Form: Trip Request Form
- Repeat Trip Request Form: Repeat Trip Request Form
Please ensure you fill out all sections of the form accurately and fax it to the Reservation Fax number provided for your respective county (King or Snohomish: (425)-644-9447).
Gas Cards and Reimbursement Options
For Medicaid-eligible clients, Hopelink also provides alternative options to assist with transportation costs.
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Gas Cards: If appropriate, you may be eligible for a gas card to cover the expenses of driving yourself to and from your medical appointment. You can find more information about gas card eligibility and how to apply here.
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Reimbursement: Hopelink can reimburse you for parking fees, bridge tolls, and ferry costs incurred during your medical appointment transportation. To request reimbursement, you will need to complete and submit the Hopelink Reimbursement Form. Instructions on how to complete the form can be found in the Trip Reimbursement Form Letter.
These options provide flexibility and additional support for Medicaid recipients needing transportation to medical appointments.
Other Important Information and Resources
Hopelink offers further resources and options for specific needs:
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Medicaid Transportation Document Submittal: For secure submission of documents related to gas reimbursement, lost Orca cards, or doctor’s forms for alternative transportation modes, please use their secure document submittal portal. Remember to include your ProviderOne number and an email address for follow-up.
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Partnership Opportunities: Transportation companies interested in partnering with Hopelink to provide services can download the Partner Application Form.
By providing multiple avenues for contact and support, Hopelink ensures accessible Non-Emergency Medical Transportation for those who qualify in King and Snohomish counties. Use the appropriate Hopelink transportation phone number or resource outlined above to arrange your necessary medical rides.
