Moving can be a stressful time, especially for military personnel and their families. The Fort Campbell Transportation Office, also known as the Personal Property Office, is dedicated to providing comprehensive support and guidance to ensure your Permanent Change of Station (PCS) move is as smooth and efficient as possible. Located in the Soldier Support Center, the office offers a range of services to assist with the transportation of your household goods, whether you are arriving at or departing from Fort Campbell.
You can find the Fort Campbell Transportation Office at the following location:
Fort Campbell Installation Transportation Personal Property Office
2702 Michigan Avenue (Soldier Support Center)
Fort Campbell, KY
For immediate assistance or inquiries, you can contact them at:
Phone: 270-798-7151
Hours of Operation: 7:30 to 11:30 a.m. and 12 to 3:30 p.m. (Closed for lunch 11:30 a.m. to 12 p.m.)
This office acts as your primary point of contact for all personal property matters related to your move to or from Fort Campbell. They provide essential services, including expert counseling on your entitlements and the entire shipment process. While the Fort Campbell office provides counseling and local assistance, it’s important to note that the actual booking of shipments and management of storage (both short and long-term) are handled by the Ft. Belvoir call center. For these services, you can reach out to Ft. Belvoir at 1-800-521-9959 or utilize the convenient chat feature available on the My Army PCS app.
The Defense Personal Property System (DPS) is the central online platform you will use to manage your household goods shipment throughout the PCS process. Familiarizing yourself with DPS is a crucial step in taking control of your move.
Services Offered at Fort Campbell Transportation Office
The Fort Campbell Transportation Office offers a variety of services designed to support military personnel during their PCS moves:
- Entitlement and Shipment Counseling: Expert counselors are available to explain your entitlements regarding household goods shipments and guide you through every step of the shipping process. This ensures you understand your rights and responsibilities and can make informed decisions.
- Inbound and Outbound PCS Assistance: Whether you are arriving at Fort Campbell or preparing to leave, the office provides tailored assistance. They cater to the specific needs of personnel PCSing to and from Fort Campbell, ensuring a streamlined process.
- Guidance on Personally Procured Moves (PPM): Also known as a “Do-It-Yourself” move, a PPM offers flexibility and potential financial reimbursement. The Transportation Office provides essential counseling and mandatory pre-approval for PPM moves, ensuring you meet all requirements for successful reimbursement.
- Briefings on DOD Mandated Regulations: The Department of Defense (DOD) mandates briefings for personnel moving household goods. The Fort Campbell Transportation Office conducts these briefings, covering essential information about the shipping process, weight allowances, claims procedures, and more. These briefings are crucial, especially for first-time movers and those leaving their first duty station.
Moving to Fort Campbell (PCS Inbound)
If you are an Advanced Individual Training (AIT) soldier heading to Fort Campbell and need to ship your household goods, the process starts by contacting the Military Installation Transportation Office nearest to your property’s pickup location. They will guide you on initiating the shipment to Fort Campbell.
Upon arrival at Fort Campbell, it is advisable to connect with the Fort Campbell Transportation Office for in-processing and to attend a mandatory DOD briefing if you haven’t already done so at your origin location.
Key Documents for Inbound Moves (Especially for AIT Soldiers):
- Copy of your Enlistment Contract (Form 4/1)
- Copy of your Orders to Fort Campbell
Image showing soldiers loading and unloading trucks during training, illustrating the logistical aspects of military transportation and relatable to household goods moving.
Moving from Fort Campbell (PCS Outbound)
When you receive your PCS orders to leave Fort Campbell, it is crucial to visit the Personal Property Office as soon as possible. Do not wait for clearing papers or leave approval. Early engagement with the Transportation Office is key to a smooth outbound move.
Mandatory Briefings: First-time movers and those departing their first duty station are required to attend a DOD mandated briefing at the Fort Campbell Transportation Office. These briefings are conducted on a first-come, first-served basis.
Key Documents for Outbound Moves:
- Copy of your PCS Orders
Important Note: Contact the Personal Property Office before initiating a Personally Procured Move (PPM) when departing Fort Campbell to ensure you comply with all necessary procedures and documentation for reimbursement.
Personally Procured Move (PPM) – Do It Yourself Move
A Personally Procured Move (PPM), or DIY move, offers a flexible alternative to government-arranged moves. It allows you to manage the move of your household goods yourself and be reimbursed by the government. Soldiers of any rank, arriving at or departing from Fort Campbell, are eligible for PPMs.
Key Steps for PPM Moves:
- Counseling and Pre-Approval: Prior to starting your PPM, you must receive counseling and pre-approval from the Fort Campbell Transportation Office. This step is critical to ensure compliance and reimbursement eligibility.
- Paperwork Submission (For Arriving Soldiers – PPM Completion): If you conducted a PPM to get to Fort Campbell, you must submit your completed paperwork packet to the Transportation Office at the Soldier Support Center. Submissions are typically accepted Monday-Thursday at specific times (10 a.m., 1 p.m., and 2:30 p.m.). Arrive before these times to ensure you are seen.
- Complete and Original Paperwork: Ensure you have completed copies of all required paperwork, as well as the original documents for submission. Carbon copies are not acceptable. You will receive detailed turn-in instructions in your packet at Kalsu 20th Replacement.
Filing Claims for Loss or Damage
In the unfortunate event of loss or damage to your household goods during a move, the US Army Center for Personnel Claims, located at Fort Knox, KY, handles claims processing.
Claim Filing Process:
- Online Submission: You must initiate and submit your claim online through the Military OneSource website: https://www.militaryonesource.mil/moving-housing/moving/moving-resources/#personal-property-and-claims.
- Filing Deadline: Claims must be initiated within 180 days from the delivery date of your shipment.
- Contact for Assistance: If you encounter issues with the online claim submission process, you can email the Center for Personnel Claims or call 502-626-3000 for assistance.
Conclusion
The Fort Campbell Transportation Office is a vital resource for military personnel and their families navigating the complexities of PCS moves. By contacting them early, understanding your entitlements, and following their guidance, you can significantly reduce the stress associated with moving your household goods. Whether you are arriving at or departing from Fort Campbell, their expertise and support are invaluable in ensuring a smoother transition. Remember to reach out to them as soon as you receive your orders to begin the process and ensure a successful and well-managed move.
