Getting to your healthcare appointments is crucial, and when you don’t have reliable transportation, it can be a significant barrier. Superior HealthPlan understands this challenge and offers the Medical Ride Program to ensure you can access the healthcare services you need. This program, facilitated by SafeRide Health, provides non-emergency medical transportation (NEMT) for eligible members. If you’re looking for a Safe Ride Transportation Phone Number to arrange your medical transport, you’re in the right place.
Understanding Superior’s Medical Ride Program
Superior’s Medical Ride Program is designed to provide Non-Emergency Medical Transportation (NEMT) to healthcare appointments for members who lack other transportation options. This valuable service covers rides to various essential healthcare locations, including doctor’s offices, dental clinics, hospitals, pharmacies, and other places where you receive Medicaid services.
This transportation benefit is available to members enrolled in STAR, STAR Health, STAR Kids, STAR+PLUS, and MMP plans. Eligibility for the program is based on specific product and program requirements, and it’s important to note that CHIP and CHIP Perinate members are not included in this program.
Superior aims to provide the most cost-effective curb-to-curb transportation mode that still meets each member’s unique needs. In situations where a member requires additional support, Superior can authorize an attendant to accompany them during the ride.
What Transportation Services Are Included?
Superior’s Medical Ride Program encompasses a variety of transportation services to accommodate different needs:
- Public Transportation Options: This includes passes or tickets for mass transit systems like trains or buses, both within and between cities or states.
- Commercial Airlines: Airline transportation services are also available when necessary for longer distances.
- Demand Response Transportation: This is curb-to-curb service using private buses, vans, or sedans. Wheelchair-accessible vehicles are available if required, ensuring safe and accessible medical transportation. These services pick you up and drop you off directly at the entrances of your home and your medical appointment location.
- Individual Transportation Participant (ITP) Mileage Reimbursement: If you, a family member, friend, or neighbor uses their own vehicle for your verified medical trip, you can be reimbursed for mileage.
For members 20 years old and younger, the program may also cover additional benefits for long-distance travel to access healthcare:
- Meal Costs: You may be eligible to receive up to $25 per day for meals for yourself and an approved attendant during long trips.
- Lodging Costs: Overnight lodging costs may be covered, excluding amenities like room service or phone calls.
- Advance Funds for NEMT: In certain cases, you might be able to receive funds in advance to cover authorized NEMT services.
If you require an attendant to accompany you to your appointment, Superior’s Medical Ride Program will also cover their transportation costs. For safety and policy reasons: children 14 and under must be accompanied by a parent, guardian, or authorized adult. Children aged 15-17 can travel alone with parental consent on file, unless the healthcare service is confidential.
How to Arrange Your Safe Ride: SafeRide Health Contact Information
To request NEMT services through Superior’s Medical Ride Program, you need to contact SafeRide Health, the program provider. To book your safe ride, use the safe ride transportation phone number:
1-855-932-2318
SafeRide’s staff are equipped to assist you in both English and Spanish. Interpreter services are also available if you speak another language, ensuring clear communication when arranging your medical transportation.
It’s recommended to request your NEMT services as early as possible, ideally at least two working (business) days before your scheduled appointment. However, SafeRide understands that urgent situations arise. You can request rides with less than two business days’ notice in the following circumstances:
- Hospital Discharge: When you need to be picked up after being discharged from a hospital.
- Pharmacy Trips: For trips to pick up essential medications or approved medical supplies.
- Urgent Conditions: For health conditions that are not emergencies but require treatment within 24 hours due to severity or pain.
Here’s a quick reference table for SafeRide contact information:
| SafeRide | |
|---|---|
| Appointments/Call Center | 1-855-932-2318; TTY: 7-1-1 |
| Hours | 8:00 a.m.-6:00 p.m. CST, Monday-Friday |
| Where’s My Ride | 1-855-932-2319; TTY: 7-1-1 |
| Hours | 4:00 a.m.-:800 p.m. CST, Monday-Saturday |
Booking Your Transportation in Advance
To ensure smooth and timely transportation, members should contact SafeRide either by phone or online at least 2 business days before their appointment. If your appointment is scheduled urgently and is less than 2 business days away, it is crucial to call as soon as possible to arrange your ride.
Modifying or Cancelling Your Scheduled Ride
Life happens, and appointments sometimes need to be changed or cancelled. If your medical appointment is cancelled, it is essential to notify SafeRide as soon as possible, and before your scheduled trip. To change or cancel your ride, call SafeRide directly at 1-855-932-2318. Please aim to provide at least 24 hours’ notice when making changes or cancellations.
Emergency Transportation: When to Call 911
It’s important to understand the difference between non-emergency medical transportation and emergency transportation. Superior’s Medical Ride Program and SafeRide are for non-emergency situations.
- For emergencies, call 911 immediately or go to the nearest emergency room.
- If you are unsure whether your situation is an emergency, contact your Primary Care Physician (PCP).
- If you cannot reach your PCP, Superior’s 24-hour Nurse Advice Line is available at 1-800-783-5386. Registered nurses are available 24/7 to answer your health questions. This nurse line is not for arranging transportation, but for health advice.
Addressing Concerns and Complaints
If you encounter any issues or have a complaint regarding Superior’s Medical Ride Program, you should contact SafeRide directly at 1-855-932-2318. They are the first point of contact for addressing any problems related to your transportation services.
Conclusion: Safe and Reliable Medical Transportation is Just a Phone Call Away
Superior HealthPlan’s Medical Ride Program, powered by SafeRide Health, ensures that getting to your medical appointments doesn’t have to be a struggle. Remember, for a safe ride transportation phone number and to arrange your non-emergency medical transport, simply call 1-855-932-2318. Access to healthcare is vital, and this program is here to support you every step of the way.
