When it comes to Silverado auto transport, we aim to provide a seamless and satisfactory experience. However, we understand that situations may arise where returns or exchanges are necessary. This policy outlines our procedures to ensure clarity and fairness for our customers.
Returns and Restocking Fees
For transport services, if a cancellation or return request is made after a certain period, a restocking fee might be applied to cover processing costs. Specifically, requests made beyond 30 days from the initial booking date may be subject to a restocking fee. Requests made 60 days or more after the authorization date for changes or cancellations will incur an additional fee.
For requests made within 30 days of the initial booking, we strive to offer maximum flexibility. However, even within this timeframe, a Return Authorization Number (RA#) is essential for processing any return or exchange. Please note that requests received 60 days or more past the Return Authorization date may also be subject to a restocking fee. Unless the issue arises from our service directly, clients are typically responsible for return shipping or associated costs.
Addressing Service Issues
If you believe there is a defect in our service or it was not delivered as agreed within 30 days of the scheduled transport, please contact us immediately. We are committed to resolving these situations promptly. For valid claims within this period, we will manage the costs associated with addressing the issue for our US-based clients. For international clients, specific terms may apply regarding shipping and related expenses.
Post-Service Warranty and Exchanges
For service concerns or exchanges requested beyond 30 days from the completion of the Silverado auto transport, the client will be responsible for all logistical and shipping expenses, both domestically and internationally.
Important Considerations
Please be aware that certain fees, such as initial shipping and handling charges, are non-refundable. Additionally, for services that involve electronic components or complex logistics, specific conditions may apply. If you encounter any issues, especially those involving technical aspects of the transport, our dedicated Tech Support team is available to assist with troubleshooting and finding solutions.
Initiating a Return or Exchange
To start a return or exchange process, simply Contact Us with your booking reference number and comprehensive details about your request. Our team will respond quickly with detailed instructions on the next steps. We are dedicated to ensuring a transparent and supportive process for all Silverado auto transport needs.
