For all your transportation needs in Virginia, knowing how to contact the Virginia Department of Transportation (VDOT) is essential. Whether you need to report a road issue, ask a question, or get in touch with a specific department, VDOT offers multiple channels to ensure your concerns are addressed efficiently. This guide provides you with all the necessary contact information for the Virginia Department of Transportation, ensuring you can easily connect with the right resources.
VDOT Customer Service: 24/7 Assistance
For immediate assistance and to report urgent issues, VDOT’s Customer Service Center is available around the clock.
Customer Service Hotline: 800-FOR-ROAD (800-367-7623)
This toll-free number connects you to VDOT’s customer service representatives 24 hours a day, 7 days a week. For users with TTY devices, please dial 711.
Use the Customer Service Center to:
- Report unsafe and hazardous road conditions: This includes issues like accidents, debris in the roadway, downed traffic signals, and other emergencies that require immediate attention.
- Report work requests for state roads: Submit requests for maintenance such as pothole repairs (on interstates and major primary roads outside of cities, towns, and Henrico and Arlington counties), sign repairs, and vegetation control.
- Ask general questions about VDOT: Get answers to your questions about VDOT services, policies, and procedures.
Contact us online for non-emergency inquiries.
Please note: For pothole repairs within cities, towns, or in Henrico and Arlington counties (excluding interstates and major primary roads), you should contact the local city or county government, as VDOT typically does not handle these repairs directly.
Connect with VDOT District Offices
VDOT is organized into nine districts across Virginia to manage transportation needs at a regional level. Contacting your local district office can be beneficial for issues specific to your area.
Each district office has dedicated staff familiar with the local road network and transportation projects in their region. Use the Transportation Directory to find contact information for the district office serving your location.
Report a Road Problem Online
For non-emergency issues and service requests, VDOT’s online portal is a convenient option to submit reports and claims.
Report a Road Problem Online
This online system allows you to:
- Report a wide range of road problems: From potholes and pavement issues to drainage problems and signal malfunctions.
- Submit claims: If you have experienced property damage or injuries related to road conditions, you can initiate a claim through this portal.
Submit Online Request
General Information and Inquiries
For general questions about VDOT policies, publications, and broader transportation issues in Virginia, you can explore the “About VDOT” section of their website or contact them via email.
About VDOT – Find details on transportation policies, publications, and other important information about the Virginia Department of Transportation.
For email inquiries: [email protected] – Use this email address for questions related to statewide transportation policies, VDOT publications, and other general transportation topics.
District and Division specific contact information may be available on their respective pages within the VDOT website under Districts and Divisions. If you cannot find the specific contact details you need, the state employee directory can be used to search for individual employee contact information.
VDOT Central Office Mailing Address:
Virginia Department of Transportation
1401 E. Broad St.
Richmond, VA 23219
Media Inquiries
VDOT has a dedicated media relations team to assist journalists and provide accurate information to the press and the public.
Visit the media contact page for media-specific inquiries and contact information.
VDOT values its relationship with the media and is committed to providing timely and reliable information.
Media Contact List – Access a list of media contacts within the Virginia Department of Transportation.
Email Safety and Security
VDOT prioritizes the security of your personal information and encourages caution when communicating via email. Remember these important email safety tips:
- VDOT will never ask for sensitive personal information via email: This includes passwords, Social Security numbers, bank account details, or credit card numbers.
- Official VDOT emails use the @vdot.virginia.gov domain: Legitimate emails from VDOT employees will always end with this domain (e.g., [email protected]). Be wary of emails from addresses with incorrect spellings, improper domains like @vdot.org or @vdot.gov.com, or those containing unusual requests or threatening language.
- Be cautious of phishing and whaling attempts: Criminals may send fraudulent emails that appear to be from VDOT or high-ranking officials to trick you into providing personal information or clicking malicious links.
Verifying Email Legitimacy:
If you are unsure about the authenticity of an email claiming to be from VDOT, take these steps to verify:
- Hover over the sender’s name: This will reveal the actual email address. Look for any inconsistencies or unfamiliar elements.
- Compare to past emails: If you have previously communicated with the sender, compare the suspicious email to previous legitimate emails for any discrepancies in format, signature, or content.
- Call to confirm: Use a known phone number from your address book or the State Employee Directory to call the sender and verify if they sent the email.
- Compose a new email: Instead of replying to the suspicious email, create a new email and use a verified email address from your records or the State Employee Directory to contact the sender.
If you cannot confirm the legitimacy of an email, do not click any links. Report the suspicious email to the Virginia IT Agency (VITA) Customer Care Center at [email protected] or VDOT’s Office of Information Security at [email protected], and then delete the email.
For more comprehensive email safety information, visit the Virginia IT Agency website.
Last updated: August 23, 2024
