At Trax Transportation, we are dedicated to delivering exceptional transit services. We believe that listening to our passengers is crucial for continuous improvement. Whether you have a suggestion, a compliment, or a concern, we encourage you to share your feedback with us. Your input helps us enhance our services and better serve the community.
Understanding Your Rights: Title VI and ADA Protections
Trax Transportation is committed to ensuring equitable and accessible services for everyone. We uphold the principles of the Civil Rights Act of 1964 and the Americans with Disabilities Act (ADA). These laws protect you from discrimination and ensure equal access to transportation.
Title VI of the Civil Rights Act: Ensuring Non-Discrimination
Title VI of the Civil Rights Act of 1964 states that no person in the United States shall, based on race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance. If you believe you have experienced discrimination based on your race, color, or national origin while using Trax Transportation services, you have the right to file a Title VI complaint.
How to File a Title VI Complaint with Trax Transportation
Trax Transportation takes all Title VI complaints seriously. To file a formal complaint, please follow these steps:
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Complete the Official Form: Download and complete the Title VI Complaint Form. This form allows you to detail your experience and provide necessary information for investigation.
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Submit Your Complaint: You can submit the completed form via mail or in person to:
Ark-Tex Council of Governments (ATCOG)
4808 Elizabeth Street
Texarkana, TX 75503 -
Filing Deadline: Please ensure your complaint is filed within 180 days of the date of the alleged discriminatory incident. This timeframe allows for timely investigation and resolution.
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Complaint Acknowledgment: Once your complaint is received, you will receive an acknowledgment letter within 10 business days. This letter will confirm receipt and inform you if ATCOG has jurisdiction to investigate your claim.
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Investigation Process: ATCOG will conduct a thorough investigation of your complaint, typically within 30 days. During the investigation, you may be asked to provide additional information. Please respond within 20 business days to any requests to keep your case active. Failure to respond may result in the closure of your case.
Americans with Disabilities Act (ADA): Promoting Accessibility and Equality
The Americans with Disabilities Act (ADA) is landmark legislation that protects individuals with disabilities from discrimination. It ensures that people with disabilities have the same rights and opportunities as everyone else. This includes equal access to transportation services. If you believe you have faced discrimination based on a disability while using Trax Transportation, you are entitled to file an ADA complaint.
You can file a formal ADA complaint using the ADA Complaint Form. This form will guide you through the necessary steps to report your experience and initiate the complaint process.
Why Your Feedback is Essential for Trax Transportation
At Trax Transportation, we value all feedback. Your comments, suggestions, and complaints are vital tools that help us monitor service quality, identify areas for improvement, and ensure that our services are accessible, equitable, and effectively meeting the needs of our community. By sharing your experiences, you contribute directly to the ongoing enhancement of Trax Transportation for all passengers. We are committed to listening and responding to your feedback to create a better transportation experience for everyone.
