Getting to your doctor’s appointments shouldn’t be a barrier to your health. If you are a Health Services patient in Los Angeles County and worried about transportation, you have several options for free rides to ensure you receive the medical care you need. Whether you lack a personal vehicle, have limited public transportation access, or need assistance getting to your clinic, help is available. Contact your clinic today to explore the best transportation solutions for your situation. This guide outlines the free transportation resources available to Health Services patients, making healthcare more accessible for everyone.
Free Rides for Medi-Cal Patients Through Health Plans
If you are an L.A. Care, Health Net, or Molina patient with full-scope Medi-Cal, you are eligible for free transportation to and from your medical appointments. Each health plan partners with transportation services to provide this valuable benefit.
L.A. Care Patients: Call the Car
L.A. Care partners with Call the Car to offer free rides to your clinic appointments. To arrange your free ride, call Call the Car directly through L.A. Care at (888)-839-9909. When you call, please have the following information ready:
- Your Medi-Cal number
- Your home address for pickup
- Your clinic appointment location and details
Health Net Patients: ModivCare
Health Net utilizes ModivCare to provide free transportation for Medi-Cal patients. To book your free ride with ModivCare, call (855)-253-6863. Ensure you have this information available when you call:
- Your Medi-Cal number
- Your home address for pickup
- Your clinic appointment location and details
Molina Patients: American Logistics
Molina Healthcare partners with American Logistics to offer free rides to medical appointments for their Medi-Cal members. Contact American Logistics at (844)-292-2688 to schedule your free transportation. Be prepared to provide:
- Your Medi-Cal number
- Your home address for pickup
- Your clinic appointment location and details
Access Transportation for Individuals with Disabilities
Access provides shared public transportation in Los Angeles County for individuals with disabilities. If you are capable of walking independently but have other disabilities that make using regular public transport challenging, you may qualify for free, shared rides via Access buses and trains. Access operates on a schedule similar to fixed-route buses within Los Angeles County, ensuring reliable transportation.
Even if you do not identify as disabled, you may still be eligible for Access benefits. To determine your eligibility for free transportation through Access, please call (800)-883-1295.
Uber and Lyft logos representing ride-sharing services
Free Uber and Lyft Rides Through Health Services
For patients who do not qualify for the above transportation options, Health Services has partnered with Uber and Lyft to offer free rides to and from clinic appointments. This option is specifically for patients who have no other transportation alternatives.
To access Uber or Lyft rides, you must contact your clinic directly to reserve a ride. Please speak with your doctor, nurse, or social worker to determine your eligibility for Uber/Lyft transportation to your appointments. They will assist you with the reservation process if you qualify.
Transportation Guidelines During COVID-19
To ensure the safety of all passengers and drivers, please adhere to the following guidelines when using transportation services:
- Do not ride if you have COVID-19 or are experiencing symptoms such as coughing, fever, sore throat, or shortness of breath.
- Always wear a face mask throughout your ride.
- Wash or sanitize your hands before entering the vehicle.
- Maintain mask usage for the duration of the trip.
- Avoid sitting in the front seat and open windows whenever possible to improve ventilation.
Additional Transportation Resources
Beyond the options listed, further resources can assist with transportation needs:
- One Degree Community Resources: One Degree Community Resources offers a searchable database of community resources, including transportation assistance.
- Call 2-1-1 LA: Dial 2-1-1 in Los Angeles County or call directly at (800) 339-6993, or visit their website at 211 LA Website for comprehensive information on health and social services, including transportation.
If none of these options meet your transportation needs, please contact your doctor, nurse, or social worker at your medical home for further assistance.
Need help finding your clinic or becoming a patient? Call (844)-804-0055 or click here.
