Purchasing a new car is often an exciting milestone. For me, it was the 2024 Mustang Ecoboost. After weeks of research and comparisons, I finally found the perfect model at Ourisman Ford in Manassas, VA. The price was unbeatable, and I was eager to get my new ride to South Georgia. However, the car was hundreds of miles away, so I needed a reliable auto transport service. That’s when I encountered Nexus Auto Transport, a company that promised seamless vehicle shipping with GPS tracking. Unfortunately, my experience with Nexus Auto Transport turned into a month-long ordeal filled with delays, broken promises, and ultimately, a damaged vehicle. This is my cautionary tale, and why I strongly advise against using Nexus Auto Transport for your car shipping needs.
Initially, Nexus Auto Transport seemed like a convenient solution. Their website boasted real-time GPS tracking and on-time delivery. To expedite the process, I paid extra for priority pickup and delivery, expecting my Mustang to be collected on February 1st and arrive the next day. This is where the first red flags emerged. February 1st came and went with no pickup. Excuses began to surface – vague reasons and shifting timelines. Despite my initial reservations, I had already paid a deposit and signed a contract with Nexus Auto Transport, so I felt somewhat locked in. They then assured me of a pickup on the morning of February 2nd, with delivery by evening. Hopeful, I waited.
However, by 5 PM on February 2nd, the promised pickup had not materialized. Upon contacting Nexus Auto Transport, I was informed that the car had supposedly been picked up. A quick call to my salesman at Ourisman Ford revealed the truth: my Mustang was still sitting on their lot. Confronting Nexus Auto Transport with this information led to a startling admission – they had subcontracted my car shipment to another company without my knowledge or consent. “We had none of our own carriers doing that route, so we hired another company,” they explained. This lack of transparency and deviation from their initial promises was deeply concerning. The pickup was eventually rescheduled for 7 PM, then pushed to 8:30 PM EST. Finally, my salesman confirmed pickup, but not by a professional car carrier semi-truck as expected. Instead, a Ram 3500 towing a three-car rollback showed up. Adding to my unease, the driver refused to allow the salesman to take pictures of the loading process.
Nexus Auto Transport then promised delivery between 8-9 AM the following morning, February 3rd. Given the 13-hour straight drive from Virginia to South Georgia, this already seemed improbable. Unsurprisingly, 9 AM passed with no delivery. Another call brought another delay – now 10-11 AM, claiming the driver was “running late.” The delays and lack of communication continued throughout the day. The promised GPS tracking was nonexistent, leaving me completely in the dark about my car’s whereabouts. It wasn’t until 9 PM on February 3rd, almost two full days after the initial promised delivery, that I discovered my car was still in North Carolina.
Finally, on February 4th, amidst a thunderstorm, the driver arrived at 1:30 PM – over 48 hours behind the initial schedule. Upon unloading the car inside our business bay, the nightmare truly unfolded. A visible dent marred the driver’s side door. This brand new Mustang, with only two miles on the odometer and documented in pre-pickup photos as pristine, was damaged during transit. Further inspection revealed a dented and scratched hood, precisely where it had been positioned under the crossbar of the car hauler. Despite the obvious damage, the driver refused to note it on the Bill of Lading.
The aftermath has been a month-long battle. Nexus Auto Transport, while initially responsive, quickly shifted blame to the subcontracted trucking company. They disclaimed responsibility, stating it was now between me and the company they “hired out to.” The estimated repair cost for the damage is a staggering $4,367, requiring a new hood and paint blending. I am now entangled in a frustrating dispute with the subcontracted trucking company’s insurance and, indirectly, with Nexus Auto Transport, who I initially contracted and paid.
My experience with Nexus Auto Transport has been nothing short of a disaster. From the initial broken promises and constant delays to the lack of communication, unauthorized subcontracting, and ultimately, the damage to my brand new car, every aspect of their service fell far short of expectations. The promised GPS tracking was a myth, and their customer service proved unhelpful and evasive when issues arose. If you are considering nexus auto transport for your vehicle shipping needs, I urge you to reconsider. My advice, based on this deeply negative experience: NEVER use Nexus Auto Transport. Save yourself the frustration, potential damage to your vehicle, and the ensuing lengthy and stressful claims process. Choose a more reputable and transparent car shipping company.
