Accessing healthcare should be easy, and Blue Cross Blue Shield (BCBS) understands that transportation can be a barrier. If you’re a BCBS member needing a ride to your medical appointments, knowing the right phone number is crucial. This guide provides you with the essential Blue Cross Blue Shield Transportation Phone Number and details the transportation services available to ensure you get to your appointments on time and stress-free.
ModivCare App: Schedule and Manage Your Rides
For convenient ride scheduling, BCBS partners with ModivCare. Their app allows you to book, change, or cancel rides, track your driver in real-time, and even submit mileage reimbursement claims. To explore this option and potentially speak with ModivCare directly, you can use the general Blue Cross Blue Shield transportation phone number: 1-877-831-3148. You can also download the ModivCare app from Google Play® or the Apple App Store® by searching for “ModivCare”. Creating an account is simple with an email address, and requesting a ride is just a few taps away!
With the ModivCare App, you can:
- Book a trip
- Change or cancel a ride
- See your driver’s real-time location
- Text or call your driver for ride updates
- Submit mileage reimbursement claims
- Contact live support agents within the app
Mileage Reimbursement: Get Reimbursed for Driving
If you or a family member drives to your medical appointments, you might be eligible for mileage reimbursement. Submissions can be made via a Trip Log form or through the ModivCare mobile app. Using the app allows you to easily submit requests and track your reimbursement status. For inquiries about eligibility and the reimbursement process, call the general Blue Cross Blue Shield transportation phone number: 1-877-831-3148.
For more detailed information, you can refer to the Mileage Reimbursement FAQs.
Non-Emergency Ambulance Services: First Transit Contact
For non-emergency ambulance needs, BCBS utilizes First Transit, a prior approval vendor partnered with the Department of Healthcare and Family Services (HFS). To check eligibility and arrange services, contact First Transit directly at their dedicated phone number: 1-877-725-0569. They are available Monday to Friday, 8 a.m. to 5 p.m. CT. First Transit will ask questions to determine your eligibility for this service and, if eligible, provide a list of ambulance providers. Remember, for all other transportation needs, ModivCare should be your primary contact.
Free Bus Passes: Public Transit Option
If you live within two blocks of a mass transit bus stop, you may be eligible for free bus passes for your doctor’s appointments. These passes can cover your travel to and from your appointments. Contact ModivCare at 1-877-831-3148 (TTY/TDD: 1-866-288-3133) at least two weeks before your appointment to request bus passes. They will be mailed directly to your home.
Services Not Covered: Important Exclusions
Please be aware that BCBS transportation benefits do not cover rides for:
- Non-medical needs (e.g., shopping or visiting friends)
- Appointments with out-of-network providers (unless specially authorized by BCCHP)
- Travel to providers more than 65 miles away (without special authorization from BCCHP)
For more comprehensive information about transportation services, please consult your Member Handbook or visit the FAQs page.
Conclusion
Navigating your healthcare transportation benefits is now simpler with this guide. Whether you need to book a ride, inquire about mileage reimbursement, or arrange for specialized transport, the Blue Cross Blue Shield transportation phone number 1-877-831-3148 (for ModivCare and general inquiries) and 1-877-725-0569 (for First Transit ambulance services) are your key contacts. Ensure you have the right number to access the services you need and make your medical appointments hassle-free.
*ModivCare is an independent contractor that arranges and manages non-emergency transportation benefits for select Blue Cross and Blue Shield of Illinois plans.
