Moving can be a stressful time, especially for military personnel and their families. Understanding the process for transporting your household goods when you receive Permanent Change of Station (PCS) orders to or from Fort Campbell is crucial. Campbell Transportation, specifically the Fort Campbell Installation Transportation Personal Property Office, is dedicated to assisting service members with every aspect of their personal property move. This guide provides essential information to navigate your transportation needs effectively when dealing with Campbell Transportation services.
Fort Campbell Personal Property Office – Services & Contact
The Fort Campbell Installation Transportation Personal Property Office is your primary resource for managing your household goods shipment. Located at 2702 Michigan Avenue in the Soldier Support Center, they offer comprehensive personal property services. Their dedicated team provides entitlement and shipment counseling and assistance for those arriving at or departing from Fort Campbell.
Contact Information:
- Office: Fort Campbell Installation Transportation Personal Property Office, 2702 Michigan Avenue (Soldier Support Center)
- Phone: 270-798-7151
- Hours: 7:30 to 11:30 a.m. and 12 to 3:30 p.m. (Closed for lunch 11:30 a.m. to 12 p.m.)
While the Fort Campbell office provides counseling and assistance, it’s important to note that shipment bookings and storage management are handled by Ft. Belvoir, VA. For these services, you can contact the Ft. Belvoir call center at 1-800-521-9959 or utilize the chat feature on the My Army PCS app. The Defense Personal Property System (DPS) is your online platform for managing your household goods shipment throughout the entire process.
Understanding Your Move To Fort Campbell (Inbound PCS)
If you are PCSing to Fort Campbell, Campbell Transportation services are available to guide you. Whether you are arriving for your first duty station or a subsequent assignment, understanding the initial steps is key.
For Advanced Individual Training (AIT) soldiers needing to ship household goods to Fort Campbell, it’s recommended to contact the Military Installation Transportation Office nearest to your property’s pickup location for immediate assistance. They can provide specific guidance on moving your belongings to Fort Campbell.
Regardless of your entry point, familiarizing yourself with the DPS & Defense Personal Property Program booklet is highly recommended. This resource, provided by U.S. Transportation Command and Military OneSource, offers detailed information on weight allowances, the entire household goods shipping process, Personally Procured Moves (PPMs), storage options, vehicle shipments, claims procedures, and customer satisfaction surveys.
To initiate the shipment of your property from your Home of Record, ensure you have a copy of your DD Form 4/1 from your enlistment packet and a copy of your orders. A Department of Defense (DOD) mandated briefing is mandatory before your household goods move can commence. This briefing can be attended at your origin shipping office or at the Fort Campbell Personal Property Office upon arrival.
Moving Out of Fort Campbell (Outbound PCS)
When leaving Fort Campbell on PCS status, Campbell Transportation is again your resource. If Fort Campbell is your first duty station, specific procedures apply. First-time and last-time movers are required to attend a DOD mandated briefing. These briefings are scheduled on a first-come, first-served basis at the personal property office; bring your orders to schedule.
It’s critical to contact the personal property office before considering a Personally Procured Move (PPM). Consulting with Campbell Transportation beforehand ensures you understand all requirements and can avoid potential issues with your reimbursement.
As soon as you receive your orders, bring them to the personal property office. Do not delay until you have clearing papers or leave approval. The office staff will advise you on the next steps. Shipments cannot be booked without orders and signed DD Form 1299 (Application for Shipment and/or Storage of Personal Property) & DD Form 1797 (Personal Property Counseling Checklist). (Signed documents are not required for PPM requests). Delays in providing your orders and signed documents may result in scheduling delays for your pickup or PPM advance request.
When selecting your preferred pickup dates, flexibility is beneficial. While every effort is made to accommodate your requested dates, carrier availability and advance notice are factors, particularly during peak moving season (May-August). The DOD utilizes a seven-day pickup window. When choosing dates, you will need to provide a seven consecutive day window for pickup. Pack dates will be adjusted based on the confirmed pickup date, which will be finalized directly with your Transportation Service Provider.
Personally Procured Move (PPM) at Fort Campbell
A Personally Procured Move (PPM), also known as a “Do-It-Yourself” move, offers a flexible alternative where you manage the move of your personal belongings and are reimbursed by the government. Campbell Transportation at Fort Campbell supports PPMs for all ranks, both inbound and outbound.
However, mandatory counseling and prior approval from the transportation office are required for any PPM. Failure to adhere to service requirements may lead to payment limitations or claim denial.
For soldiers arriving at Fort Campbell who have completed a PPM, submit your reimbursement packet to the transportation office at 2702 Michigan Avenue (Soldier Support Center). Packet submissions are accepted Monday-Thursday at 10 a.m., 1 p.m., and 2:30 p.m. Arrive before these times to ensure you are seen at the start of each briefing.
Ensure you have completed copies of all paperwork, along with the original documents required for turn-in. Carbon copies are not acceptable as copies. Detailed turn-in instructions will be provided in your packet received at Kalsu 20th Replacement. For any questions regarding PPMs, contact Campbell Transportation at 270-798-7151.
Claims for Household Goods
For any claims related to loss or damage of your household goods, the US Army Center for Personnel Claims at Fort Knox, KY, handles these processes. You must initiate and submit your claim online within 180 days of delivery through https://www.militaryonesource.mil/moving-housing/moving/moving-resources/#personal-property-and-claims.
If you encounter issues with the website, you can email the Center for Personnel Claims or call 502-626-3000.
Campbell Transportation at Fort Campbell is committed to ensuring a smooth and efficient personal property moving experience for all service members. By understanding the processes and contacting the personal property office early, you can navigate your PCS move with greater ease.
