Position Summary
Join worldtransport.net and play a vital role in supporting our industry-leading Coastal Transport Flatbed operations. We are seeking a highly motivated and efficient Office Assistant to ensure smooth daily operations and exceptional customer service. This position is crucial in supporting the terminal manager and dispatch team, contributing directly to our profitability and performance in the competitive coastal transport sector. You will be at the heart of our operations, ensuring the seamless flow of information and documentation necessary for our flatbed transport services along the coast.
Essential Functions
- Customer Service Excellence: Provide outstanding frontline support to our valued clients in the coastal transport flatbed sector, addressing their daily needs with professionalism and efficiency.
- Precise Paperwork Processing: Manage and process daily operational paperwork with meticulous attention to detail, ensuring accuracy and making necessary corrections promptly to maintain the integrity of our coastal transport documentation.
- Inventory Monitoring: Utilize web portals to diligently monitor station inventories relevant to our coastal flatbed transport network, ensuring optimal stock levels and proactive responses to fluctuations.
- Communication Management: Actively monitor email communications for incoming transport orders, critical inventory updates, and seamless communication between our dedicated team members involved in coastal operations.
- Reporting & Documentation: Prepare and distribute daily reports essential for payroll, operations, and maintenance departments, contributing to the efficient management of our coastal transport services.
- Order Management: Accurately close daily customer orders within various client portals, maintaining organized records and facilitating smooth billing processes for our coastal flatbed services.
- Supplier & Partner Liaison: Monitor emails and calls for orders from key suppliers, gas station dealers, and renewable fuels distributors, ensuring timely procurement and coordination for our coastal transport needs.
- Dispatch Support: Provide crucial assistance to the dispatch team in creating and managing loads within our dispatch system, optimizing routes and schedules for our coastal flatbed transport fleet as needed.
- Terminal Manager Assistance: Offer comprehensive administrative support to the terminal manager in their daily responsibilities, contributing to the overall effective management of our coastal transport hub.
- Driver Support: Provide essential assistance to drivers at the main terminal and satellite locations, ensuring they have the resources and information needed for efficient coastal flatbed transport operations.
- Maintenance Record Keeping: Maintain and update detailed maintenance records for our fleet and loading facilities, ensuring compliance and contributing to the long-term reliability of our coastal transport assets.
- Promote Teamwork & Communication: Foster a positive and collaborative work environment by promoting effective and timely communication, teamwork, and mutual respect among all colleagues within our coastal transport operations.
Please note: This job description outlines the general nature and level of work expected. It is not exhaustive and may be subject to change or reassignment of duties at management’s discretion.
