Navigating government agencies can sometimes feel overwhelming, but the Minnesota Department of Transportation (MnDOT) is committed to providing accessible and efficient channels for the public to address their transportation-related needs. Whether you have a general question, an accessibility concern, or need to report potential wrongdoing, MnDOT has dedicated departments and contacts to assist you. This guide outlines the various channels available to ensure your inquiries reach the right people, leading to quicker and more effective resolutions.
For general inquiries, comments, or concerns, the Customer Relations department is your starting point. They are equipped to handle a wide range of public feedback and can direct you to the appropriate resources within MnDOT if needed. You can reach them through the General Complaint Form or by calling 651-296-3000.
MnDOT is dedicated to accessibility for all. If you have accessibility concerns or believe you’ve encountered issues related to the Americans with Disabilities Act (ADA) in MnDOT programs or facilities, the Accessibility department is there to help. You can submit an ADA complaint to the Title II Coordinator using the ADA Complaint Form or call 1-833-400-8432. MnDOT takes these concerns seriously and is committed to ensuring equal access for everyone.
The Civil Rights department addresses concerns of discrimination within MnDOT’s programs, activities, and services. If you believe you have been discriminated against based on race, color, national origin, sex, age, disability, or income status, you can file a Title VI Complaint. Contact Kim Collins at [email protected] or 651-366-3150 to discuss your concerns and the complaint process. MnDOT is committed to upholding civil rights and ensuring fairness in all its operations.
For issues that involve political or legislative aspects, the Government Affairs department serves as a crucial link between MnDOT and elected officials. If your concern has a political or legislative dimension, or if you are a legislator or legislative staff member contacting MnDOT on behalf of a constituent, Government Affairs can help navigate the process. Please notify Jennifer Witt at [email protected] or 612-322-1502 of any such contact to ensure effective coordination.
The Ombudsman provides an independent, informal, and impartial avenue for resolving unresolved issues after initial attempts with MnDOT staff. If you’ve already worked with relevant MnDOT personnel and your issue remains unresolved, the Ombudsman can offer further assistance. Reach out to the Ombudsman at [email protected] or 651-366-3534 to explore resolution options. This function operates within the Commissioner’s Office to ensure impartiality and fairness.
MnDOT also provides a confidential channel to Report Wrongdoing. If you need to report potential unethical or illegal activities within the department, you can utilize the Report Wrongdoing form. This form ensures a secure and confidential way to raise concerns and contribute to maintaining integrity within MnDOT operations.
Beyond these specific contact channels, MnDOT offers a wealth of publicly accessible information. You can find a list of Statewide office locations for in-person visits and services. For those interested in acquiring state-owned property, MnDOT regularly sells excess property. Details on available properties, including pictures, descriptions, and bidding instructions, are available online for public viewing.
It’s important to note that while MnDOT is deeply involved in transportation infrastructure and related services, Driver and vehicle licenses and renewals, road tests, handicap parking permits, revocations, and reinstatements are handled by the Department of Public Safety (DPS), not MnDOT. For these specific services, please contact the Department of Public Safety directly.
Finally, in the spirit of transparency and open government, remember that government data are public and accessible. MnDOT, like other state agencies, adheres to Minnesota’s public data laws.
By understanding these different contact points and resources within the Minnesota Department of Transportation, you can effectively navigate your transportation-related inquiries and connect with the right department for efficient assistance. MnDOT strives to be a responsive and accessible agency, and these channels are designed to facilitate clear communication and effective problem-solving for the citizens of Minnesota.
