Getting to your health appointments is crucial for your well-being. If you’re a Health First Colorado member and lack transportation, Non-Emergent Medical Transportation (NEMT) can provide you with free rides to and from your covered healthcare services. It’s important to remember NEMT is not for emergencies – in case of an emergency, always call 911 immediately. This service ensures you can access necessary medical care without transportation barriers, making healthcare more accessible for those who need it.
How to Schedule Your Medical Ride
Planning ahead is key to utilizing NEMT effectively. You should schedule your ride at least 2 days prior to your medical appointment. When you call to arrange your transportation, be prepared to provide the following essential details:
- Your Full Name
- Your Health First Colorado ID Number
- Your Date of Birth and other personal verification information
- The specific Date and Time you require transportation
- The complete Address of your Pick-up Location
- The Name, Full Address, and Phone Number of your Healthcare Provider’s office
NEMT understands that patients sometimes need support. You are welcome to bring a family member or a caregiver with you to your appointment. Simply inform the NEMT scheduler when you call if you plan to bring a companion.
For those experiencing COVID-19 symptoms, it’s vital to inform your healthcare provider before arranging NEMT. A prior discussion about your symptoms with your provider might be necessary before your visit and transportation.
If you reside in the following Colorado counties: Adams, Arapahoe, Boulder, Broomfield, Denver, Douglas, Jefferson, Larimer, or Weld County:
Reach out to Transdev/IntelliRide directly at 855-489-4999 (toll free) or via State Relay 711 for individuals with hearing impairments. You can also visit their website for online scheduling and information: transdevhealthsolutions.com/colorado/.
If you live in any Colorado county not listed above:
You will need to contact a local ride provider in your area. A comprehensive list of local providers is available at hcpf.colorado.gov/nemtlist. This list will connect you with transportation options specific to your county.
Expanding NEMT Services Beyond Rides
NEMT services extend beyond just direct rides to appointments. They also include provisions for other transportation needs such as personal vehicle mileage reimbursement, and even arrangements for air, train, or out-of-state travel in specific situations. To explore these additional NEMT services, contact Transdev/IntelliRide at 855-489-4999 (toll free) or State Relay 711. Further details can also be found on their website: transdevhealthsolutions.com/colorado/.
Providing Feedback on Your NEMT Experience
To ensure the quality and integrity of NEMT services, it’s important to understand what constitutes appropriate driver conduct. An NEMT driver’s responsibilities are specific:
- Drivers should only transport you directly to your appointment and then directly back home.
- Drivers are required to always use the most direct route for all trips to and from appointments.
- NEMT drivers are strictly prohibited from offering you money or any other kind of incentives.
If you encounter a driver acting outside of these guidelines, it’s important to report the incident. Please contact either Health First Colorado or the Attorney General’s office to report any concerns. Your reports, including your personal information, will be kept confidential when reporting suspected provider fraud, ensuring a safe and reliable NEMT service for everyone.
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