If managing fleet expenses feels like a constant uphill battle, Jed Transportation’s experience with Coast offers valuable insights. This premier chauffeured transportation service in Saint Louis, Missouri, discovered how switching to Coast from their previous fleet card provider could dramatically reduce fraud and optimize their operational efficiency.
Established in 1967, JED Transportation has built a strong reputation in the luxury transportation sector. Their diverse fleet of eighty vehicles, ranging from limousines and sprinters to limo buses, sedans, SUVs, and motor coaches, caters to a discerning clientele. Erin Hutson, a key owner at JED Transportation, spearheaded the company’s transition to Coast, seeking a solution to growing frustrations with their existing fuel card system.
The High Cost of Inefficient Fuel Card Management
For twelve years, JED Transportation remained loyal to their initial fuel card provider. However, this loyalty came at a price. They faced persistent issues that negatively impacted both their finances and daily operations:
- Unreliable Customer Service: Transactions were frequently declined without clear explanations, leading to driver delays and confusion.
- Slow Fraud Resolution: Addressing fraudulent activity was a protracted process, resulting in financial losses and operational disruptions that took valuable time to resolve.
- Delayed Card Replacements: Slow card replacement times left drivers unable to refuel, causing significant logistical headaches and potential service failures.
- Frustrating Support Interactions: Customer service interactions were often unproductive, with representatives struggling to grasp and effectively resolve issues in a timely manner.
These challenges not only eroded JED Transportation’s profitability but also threatened the company’s hard-earned reputation for dependable and efficient luxury transportation services. “We would have drivers that couldn’t get fuel, and customer service couldn’t tell us why the card was declining,” Erin recalls. “It was infuriating at times.”
Coast: A Game Changer for Fleet Expense Management at JED Transportation
Adopting Coast fleet cards marked a turning point for JED Transportation. Coast effectively tackled their critical pain points and delivered significant improvements in managing fleet expenses across the board.
“After switching to Coast, our level of confidence really went up because there are real-time controls that we have in place,” Erin explains. The enhanced control and transparency provided by Coast empowered JED Transportation to regain command over their fuel expenses and minimize financial risks.
Significant Savings and Streamlined Operations with Coast
JED Transportation is now poised to expand the use of Coast cards across their entire fleet, anticipating even greater savings and operational enhancements. By fully leveraging Coast’s features, JED Transportation is focused on minimizing expenses, boosting driver satisfaction, and upholding their position as a leading provider of luxury transportation.
JED Transportation’s success story clearly demonstrates Coast’s transformative impact on fleet expense management. By prioritizing efficiency, robust fraud prevention, and a user-centric experience, Coast has enabled JED Transportation to effectively control fleet expenses and optimize their overall operations.
Three Key Benefits of Coast for Effective Fleet Expense Management
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Superior Fraud Protection
A common concern among fleet managers is fuel fraud, which can substantially inflate fleet expenses. For JED Transportation, recovering losses from fuel fraud with their previous card provider was often difficult. Coast’s advanced security measures, including a proprietary SMS check-in system and chip-enabled cards, are designed to prevent unauthorized use and fraudulent transactions. Furthermore, Coast provides users with up to $25,000 in fuel fraud protection when its unique security settings are activated, offering a significant safety net against financial losses.
Real-Time Monitoring and Comprehensive Reporting
Coast’s real-time transaction monitoring capabilities provide essential visibility for effective fleet expense management. Administrators gain immediate access to crucial transaction details such as fuel grade, gallons purchased, and fueling station location. All this data is readily available through Coast’s intuitive admin portal, simplifying expense tracking and fuel consumption reporting. This real-time insight empowers fleet managers to identify and address potential issues promptly, ensuring tighter control over spending.
Seamless Integration with Existing Fleet Management Tools
Coast offers seamless integrations with leading telematics providers, enhancing fleet security and operational efficiency. This integration allows users to proactively prevent suspicious fuel transactions that occur outside of authorized vehicles, providing an extra layer of security and control. Additionally, the ability to import fuel transaction data directly into telematics platforms streamlines data management. Automatic odometer data capture further enriches insights into fuel efficiency and overall fleet expenses, supporting data-driven decisions for cost optimization.
Ready to experience the benefits of Coast for your fleet? Discover how Coast can help you manage and minimize your fleet expenses – get started here.
