It’s often said you don’t truly know the worth of insurance until you need to file a claim. This couldn’t be truer for medical transport insurance, especially when facing a sudden health crisis. My own experience began in a local emergency room, facing a serious neck injury that required immediate transfer to Barnes-Jewish Hospital in St. Louis. The news that I needed an ambulance, and potentially an air ambulance due to the severity of my condition, was daunting, especially considering the potential costs. Thankfully, I had MASA medical transport insurance, and I hoped it would live up to its promises.
The night of my emergency, bad weather grounded the local helicopter, leading the ER doctor to call “Survival Flight.” A wave of concern washed over me. Would my medical insurance cover this? Would my MASA coverage extend to this type of service? The attending nurse reassured me, confident that the doctor’s order meant automatic insurance coverage. However, I remained anxious about the potential financial burden, a fear anyone facing a medical emergency can understand.
Claims were submitted to both my primary health insurance and MASA for all ambulance services, including the critical “Survival Flight.” Despite the clear medical emergency determined by experienced ER physicians, my health insurance company denied the claims multiple times, deeming it a non-medical emergency. This added immense stress during an already difficult time.
Then, something remarkable happened. The President of MASA personally called me at home. His words were simple and direct: “We’ll take care of this.” He addressed my deep-seated worry about potentially losing my house to medical bills with complete empathy and reassurance. He explained that MASA ambulance insurance was specifically designed for situations like mine, ensuring that people from all walks of life could access vital medical transport without facing crippling debt. His brief, sincere call was a beacon of hope and a stark contrast to the impersonal dealings with my primary insurer. This authentic and compassionate response is why I’ve become a vocal advocate for MASA ever since, sharing my positive experience widely.
Months later, a representative from “Survival Flight” contacted me, informing me of the ongoing claim rejections from my medical insurance. I simply directed her to Nichole at MASA. It was the last I heard of the $68,000+ bill until a letter arrived stating, “…your account has been paid in full.” MASA had lived up to their promise, and beyond.
My personal testament to MASA’s authenticity and reliability resonated deeply. I shared my story with my school superintendent, who, in turn, shared it with teachers, staff, and school board members. When enrollment for MASA was offered again, the message was clear: medical emergencies are unpredictable, and MASA insurance is an affordable and essential safeguard for everyone.
Living in a town that serves as a base for “Air Evac,” I’ve made it a point to educate my community about the crucial difference between limited helicopter transport insurance and comprehensive MASA medical transport insurance. MASA provides extensive coverage, including both ground and air transport, whether by helicopter or airplane. They truly meet the patient’s needs, both in policy and in practice.
My heartfelt gratitude goes to MASA for making their essential and affordable insurance accessible in rural communities like my own, and for fully honoring their commitment when I needed them most. My positive MASA medical transport review is not just words; it’s a genuine expression of appreciation that will continue indefinitely.
