попасть на прием к врачу может быть проблемой, особенно если у вас нет надежного транспорта. Fortunately, if you are a Health First Colorado member, getting to your medical appointments doesn’t have to be a barrier to your health. Non-Emergent Medical Transportation (NEMT) is a program designed to provide you with free rides to and from your covered healthcare services. It’s important to remember, NEMT is not for emergencies. In case of a medical emergency, please call 911 immediately.
How to Arrange Your Medical Appointment Transportation
Scheduling your NEMT ride is a straightforward process, but it requires some advance planning. To ensure you get transportation when you need it, make sure to arrange your ride at least 2 days before your scheduled appointment. When you call to book your transportation, be prepared to provide the following information:
- Full Name: As it appears on your Health First Colorado records.
- Health First Colorado ID Number: This is essential for verifying your eligibility.
- Date of Birth: For identification purposes.
- Date and Time of Ride Needed: Specify when you need to be picked up and the appointment time.
- Pick-up Address: The exact address where you will need to be picked up from.
- Healthcare Provider Information: The name, full address, and phone number of the doctor’s office or clinic you are visiting.
It can be helpful to have all this information readily available when you make your call to ensure a smooth and efficient booking process for your Medical Appointment Transportation.
You also have the option to bring a family member or a caregiver with you to your appointment for support. If you plan to bring a companion, simply inform the NEMT service provider when you are scheduling your ride, so they can accommodate accordingly.
For those experiencing COVID-19 symptoms, it is crucial to contact your healthcare provider before arranging your medical appointment transportation. Inform them about your symptoms before you schedule a ride to their office. Your healthcare provider might need to discuss your symptoms with you and provide guidance before your visit to ensure everyone’s safety and well-being.
If you reside in any of the following Colorado counties – Adams, Arapahoe, Boulder, Broomfield, Denver, Douglas, Jefferson, Larimer, or Weld:
Reach out to Transdev/IntelliRide by calling 855-489-4999 (toll-free) or via State Relay 711 for individuals with hearing impairments. You can also visit their website for more information at transdevhealthsolutions.com/colorado/.
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For residents in all other Colorado counties:
You should get in touch with a local ride provider to arrange your medical appointment transportation. A comprehensive list of local providers is available at hcpf.colorado.gov/nemtlist. This list will help you find the appropriate contact in your area to book your ride.
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Beyond the Ride: Additional NEMT Services
NEMT services extend beyond just car rides to your appointments. They also cover other transportation options such as personal vehicle mileage reimbursement, and even travel by air or train, including out-of-state travel in specific circumstances when pre-approved. To explore these options or understand if they apply to your situation, it is best to contact Transdev/IntelliRide directly at 855-489-4999 (toll-free) or visit their website: transdevhealthsolutions.com/colorado/. They can provide detailed information on these additional services and help you determine the best option for your medical appointment transportation needs.
Providing Feedback on Your NEMT Experience
To ensure the quality and integrity of the NEMT program, it’s important to be aware of the standards of service you should expect from your NEMT driver. An NEMT driver’s responsibilities are specific and designed to serve your transportation needs directly related to your medical appointment. Specifically, a driver should:
- Transport you directly to your medical appointment and then directly back home after your appointment. They are not authorized to make stops for other errands or purposes.
- Always utilize the most direct route to your appointment and for your return trip home, ensuring efficient and timely transportation.
- Never offer you money, gifts, or any other kind of incentives. Their role is solely to provide transportation services.
If you encounter a situation where a driver acts in a way that deviates from these guidelines, it is important to report it. You can report any concerns or issues to either Health First Colorado or the Attorney General’s office. Your reports help maintain the integrity of the NEMT program and ensure that all users receive the appropriate and ethical service they are entitled to.
When you report suspected provider fraud, rest assured that your name and personal information will be kept strictly confidential. Your feedback is valuable and contributes to improving the NEMT program for everyone who relies on it for medical appointment transportation.
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