Humana Healthy Horizons in Florida is committed to providing accessible and equitable healthcare to all its members. We understand that navigating healthcare can sometimes be challenging, and we are here to ensure you receive the support and services you need. This includes providing auxiliary aids and services free of charge and upholding a strict policy of non-discrimination. Your health and well-being are our priority, and we strive to make your healthcare journey as smooth and inclusive as possible.
Understanding Auxiliary Aids and Services
Humana Healthy Horizons in Florida offers a range of auxiliary aids and services to members at no cost. These services are designed to ensure effective communication and access to information for individuals with disabilities. These may include:
- TTY/TTD Services: For members with hearing impairments, we offer TeleTypewriter (TTY) or Telecommunications Device for the Deaf (TDD) services to facilitate communication.
- Large Print Materials: If you have difficulty reading standard print, we can provide materials in large print.
- Braille Services: For visually impaired members, we offer documents and information in Braille.
- Audio Formats: We can provide information in audio formats, such as CDs or audio recordings, for those who prefer to listen to information.
- Qualified Interpreters: If you need language interpretation services during medical appointments or when communicating with Humana Healthy Horizons, we can provide qualified interpreters.
- Alternative Formats: We are committed to providing information in other alternative formats that meet your specific needs.
To request auxiliary aids and services, please refer to the links below for specific plan notices and contact information. We are dedicated to ensuring you have equal access to all the healthcare services and information you need.
Non-Discrimination Policy: Your Rights are Protected
Humana Inc. and its subsidiaries, including Humana Healthy Horizons in Florida, adhere to all applicable federal civil rights laws. We firmly believe in treating everyone with dignity and respect and do not discriminate against anyone based on race, color, religion, gender, gender identity, sex, sexual orientation, age, disability, national origin, military status, veteran status, genetic information, ancestry, ethnicity, marital status, language, health status, or need for health services.
This commitment to non-discrimination is deeply embedded in our values and practices. It means you can expect to receive care and services in a welcoming and inclusive environment, free from any form of discrimination. We are dedicated to creating a healthcare experience where everyone feels valued and respected.
For a comprehensive understanding of our Non-Discrimination Notice, please select the appropriate plan name link provided below. These notices detail your rights and our commitment to upholding them.
Accessing Your Humana Healthy Horizons Account and Resources
For convenient access to your plan information, claims, drug prices, in-network doctors, and more, your MyHumana account is readily available. If you are not yet registered, creating your account today is a simple process. This online portal provides you with 24/7 access to manage your healthcare needs efficiently.
MyHumana account is here
Create your account today
We also encourage you to connect with us on our social media platform for updates and information.
Important Plan Information and Contact Details
Humana Healthy Horizons in Florida is a Medicaid product offered by Humana Medical Plan, Inc. It’s important to remember that the information provided here is a summary and not an exhaustive description of all benefits. Limitations, copayments, and/or restrictions may apply to certain services. Benefits, formulary, pharmacy network, premium, and/or copayments/co-insurance are subject to change.
For enrollment, disenrollment, or if you have any questions regarding your plan, please contact Florida’s enrollment broker at 877-711-3662 (TTY: 711).
For complete details on accessibility rights and language options, please visit:
See our full accessibility rights information and language options
Humana Healthy Horizons in Florida is a Managed Care Plan operating under a Florida Medicaid Contract. We are dedicated to serving our members with high-quality, accessible, and non-discriminatory healthcare services. We understand that accessing healthcare services, including transportation to appointments (Motorcare Transportation), can be a concern, and we encourage you to reach out to us to understand how we can support your needs within the scope of your benefits and available resources.
