Dealing with Neptune Auto Transport was an incredibly negative experience, and it’s crucial to share this to warn others considering their services. From misleading sales tactics to unprofessional conduct, my encounter with Neptune Auto Transport was a complete ordeal that I would strongly advise anyone to avoid. If you are looking for reliable and trustworthy auto transport, Neptune Auto Transport is definitely not the company to choose.
Deceptive Sales Practices and Price Gouging
Right from the initial contact, Neptune Auto Transport employed high-pressure sales strategies that felt manipulative and coercive. The initial quote seemed competitive, drawing me in with a seemingly reasonable price for their car shipping services. However, this was merely a tactic. Once they had secured my interest, the price was suddenly increased without any justifiable reason. This bait-and-switch approach is not only unethical; it feels like a deliberate scam designed to exploit customers. This dishonest practice immediately eroded any trust and set a negative tone for the entire interaction.
Unacceptable Demand for Cash Payment
Adding to the list of unprofessional practices, Neptune Auto Transport conveniently hid a cash payment requirement within their contract, despite initially agreeing to credit card payment. This unexpected demand for cash upon delivery created a significant problem. Being unprepared to pay a large sum in cash on the spot, I was placed in an incredibly awkward and stressful situation. The drivers arrived late at night, around midnight, and insisted on immediate cash payment, threatening to abandon the car if I couldn’t comply. Such inflexible and unprofessional demands are simply unacceptable and demonstrate a profound lack of respect for customers’ convenience and prior agreements.
Failure to Honor Service Agreement: No Closed Transport
Despite specifically requesting and paying a higher rate for closed transport to ensure better protection for my vehicle, Neptune Auto Transport failed to deliver on their promise. They claimed they were unable to secure closed transport and could only offer open transport, despite having quoted and charged me for the premium service. To add insult to injury, they attempted to present a minor price reduction as if it were a generous concession, further highlighting their lack of integrity and disregard for customer preferences. This blatant disregard for the agreed-upon service demonstrates incompetence and a complete lack of commitment to fulfilling customer requests.
Poor Communication and Unresponsive Customer Service
Communication with Neptune Auto Transport was consistently frustrating and unproductive. My text messages and emails were routinely ignored, reflecting a dismissive attitude towards customer inquiries and concerns. When phone calls were made, the representatives were unhelpful, dismissive, and uncooperative. Attempting to resolve issues or even obtain basic information felt like an uphill battle, characterized by their lack of professionalism and unwillingness to assist. This abysmal level of customer service only compounded the already negative experience.
Conclusion: Avoid Neptune Auto Transport at All Costs
In conclusion, Neptune Auto Transport is an unreliable and unethical company that should be avoided. Their deceptive pricing, unprofessional cash payment demands, failure to deliver on promised services like closed transport, and terrible communication are clear indicators of their lack of integrity and commitment to customer satisfaction. To avoid unnecessary stress, financial exploitation, and a generally unpleasant experience, it is highly recommended to choose a more reputable and customer-focused auto transport service. Neptune Auto Transport is simply not worth the risk or the trouble.
Rating: ★☆☆☆☆ (1 out of 5 stars)
Service cost: $1550
