Getting to healthcare appointments shouldn’t be a barrier to your well-being. If you lack transportation to and from essential medical services, Non-emergency Medical Transportation (NEMT) is here to help. This valuable service provides free rides to eligible individuals, ensuring you can access the care you need. It’s important to remember, NEMT is not for emergencies; in urgent situations, always call 911 immediately.
How to Schedule Your NEMT Ride
Planning ahead is key to utilizing NEMT effectively. To schedule a ride, please contact the NEMT provider at least 2 days prior to your scheduled appointment. When you call, be prepared to provide the following essential information:
- Your Full Name: For accurate identification.
- Health First Colorado ID Number: To verify eligibility.
- Personal Details: Such as your date of birth for record-keeping.
- Ride Date and Time: Specify when you need to be picked up.
- Pick-up Address: Your exact location for transportation.
- Healthcare Provider Information: Including the name, address, and phone number of your appointment location.
For added convenience and support, you are welcome to bring a family member or a caregiver with you to your appointment. Simply inform the NEMT provider when you schedule your ride if you plan to bring a companion.
If you are experiencing symptoms of COVID-19, it’s crucial to contact your healthcare provider before arranging NEMT. This allows them to assess your symptoms and provide guidance before your visit, ensuring the safety of everyone involved.
For Residents of Specific Colorado Counties:
If you reside in Adams, Arapahoe, Boulder, Broomfield, Denver, Douglas, Jefferson, Larimer, or Weld County, please contact Transdev/IntelliRide directly to schedule your NEMT service.
Call Transdev/IntelliRide at 855-489-4999 (toll-free) or utilize the State Relay service by dialing 711. You can also visit their website for online scheduling and further information: transdevhealthsolutions.com/colorado/.
For Residents of All Other Colorado Counties:
If you live in a Colorado county not listed above, accessing NEMT services is still straightforward. You can find a comprehensive list of local NEMT providers on the Health First Colorado website. This list will connect you with transportation options in your specific area.
Visit hcpf.colorado.gov/nemtlist to find local ride providers in your county.
Expanding NEMT Services Beyond Rides
NEMT offers more than just direct rides to appointments. It also encompasses other transportation-related support, designed to alleviate financial burdens and expand access. These additional services include:
- Personal Vehicle Mileage Reimbursement: If you use your own vehicle to travel to your appointment, you may be eligible for mileage reimbursement, helping to cover fuel and vehicle costs.
- Coverage for Longer Distances: NEMT can also cover transportation via air travel, train, or even out-of-state travel when necessary for specialized medical care.
To explore these expanded services and determine your eligibility, please contact Transdev/IntelliRide at 855-489-4999 (toll-free) or visit their website at transdevhealthsolutions.com/colorado/. They can provide detailed information and guide you through the process.
Ensuring Quality and Providing Feedback on Your NEMT Experience
To maintain the high standards of NEMT services, it’s important to understand what you should expect from your NEMT driver. A responsible NEMT driver will:
- Provide Direct Transportation: Take you directly to your scheduled appointment and then safely back home, without unnecessary stops.
- Use the Most Efficient Route: Always choose the most direct and efficient route to your destination and back, saving you time and ensuring timely arrival.
- Maintain Professional Conduct: NEMT drivers should never offer money, incentives, or engage in any inappropriate or unethical behavior.
Your feedback is valuable in ensuring the integrity of the NEMT program. If you encounter a driver who acts inappropriately or violates these guidelines, it is important to report the incident. You can provide feedback and report concerns to either Health First Colorado or the Attorney General’s office.
When reporting suspected provider fraud, your name and personal information will be kept strictly confidential, protecting your privacy and encouraging open communication.
By understanding and utilizing Non-Emergency Medical Transportation services, you can ensure that transportation is never a barrier to accessing the healthcare you deserve.
