Getting to your medical appointments is a crucial part of staying healthy. If you are a Health First Colorado member and don’t have reliable transportation, Non-Emergency Medical Transportation (NEMT) services can help. These services provide free rides to and from your covered healthcare appointments. It’s important to remember that NEMT is not for emergencies. In case of a medical emergency, please call 911 immediately.
How to Schedule Your NEMT Ride
Planning ahead is key to utilizing Non Emergency Medical Transportation Services. You should schedule your ride at least 2 days before your scheduled appointment. When you call to arrange your transportation, be prepared to provide the following information:
- Your full name
- Your Health First Colorado ID number
- Your date of birth
- The specific date and time you need transportation
- The complete address of your pick-up location
- The name, full address, and phone number of your healthcare provider’s office
It’s also worth noting that you are welcome to bring a family member or a caregiver with you to your appointment. When you book your ride, simply inform the representative that you will be accompanied by someone.
If you are experiencing any symptoms of COVID-19, it’s essential to contact your healthcare provider before arranging your ride to their office. They may need to discuss your symptoms with you prior to your visit to ensure appropriate precautions are taken.
For residents in the following Colorado counties: Adams, Arapahoe, Boulder, Broomfield, Denver, Douglas, Jefferson, Larimer, or Weld:
Please contact Transdev/IntelliRide directly to schedule your non emergency medical transportation services. You can call them at 855-489-4999 (toll-free) or use the State Relay service by dialing 711. Alternatively, you can visit their website at transdevhealthsolutions.com/colorado/ for online booking and more information.
If you reside in any Colorado county not listed above:
You will need to contact a local non emergency medical transportation provider. A comprehensive list of local providers is available at hcpf.colorado.gov/nemtlist. This list will help you find the appropriate service in your area.
Exploring Other NEMT Services
Beyond rides to and from appointments, non emergency medical transportation services can also include other forms of assistance. This may encompass personal vehicle mileage reimbursement, as well as travel via air, train, or even out-of-state transportation in specific circumstances. To inquire about these additional services, please reach out to Transdev/IntelliRide at 855-489-4999 (toll-free) or visit their website at transdevhealthsolutions.com/colorado/.
Providing Feedback on Your NEMT Experience
To ensure the quality and integrity of non emergency medical transportation services, it’s important to be aware of the expected standards for NEMT drivers. A driver should:
- Only transport you directly to your appointment and then directly back home.
- Always utilize the most direct route for all trips.
- Never offer you money, gifts, or any other form of incentives.
If you encounter a driver who does not adhere to these guidelines or engages in any inappropriate behavior, it is important to report it. You can provide feedback to either Health First Colorado or the Attorney General’s office. Your personal information will be kept confidential when reporting any suspected fraud or misconduct related to these services.
Utilizing non emergency medical transportation services ensures you can access the healthcare you need, regardless of transportation barriers. By understanding how to schedule and what to expect, you can confidently manage your healthcare appointments.
