Accessing healthcare appointments is crucial for everyone, but transportation can sometimes be a barrier. If you lack reliable transportation to and from your essential medical services, Non-Emergent Medical Transportation (NEMT) is a valuable program designed to help. It’s important to understand that NEMT is specifically for non-emergency situations. In case of a medical emergency, please call 911 immediately. This service ensures you can reach your doctor’s appointments, therapy sessions, and other necessary healthcare services without transportation worries.
How to Schedule Your NEMT Ride
Planning ahead is key to utilizing NEMT effectively. To schedule a ride, it’s recommended to call at least 2 days prior to your scheduled appointment. When you call to arrange your Non Emergent Transportation, be prepared to provide the following essential details:
- Full Name: Ensure the name matches your healthcare records.
- Health First Colorado ID Number: This number verifies your eligibility for the program.
- Date of Birth: For identification and record-keeping purposes.
- Appointment Date and Time: Specify the exact date and time of your medical appointment.
- Pick-up Address: Provide the complete and accurate address where you need to be picked up. This could be your home or another designated location.
- Healthcare Provider Information: Include the name, full address, and phone number of the healthcare provider you are visiting. This ensures the transportation service takes you to the correct destination.
It’s also worth noting that NEMT services often allow you to bring a family member, caregiver, or personal care assistant with you to your appointment. When booking your ride, simply inform the scheduling agent if you plan to bring a companion.
If you are experiencing any symptoms of COVID-19 or any other contagious illness, it is vital to inform your healthcare provider before arranging transportation. Your provider might need to give you specific instructions or advice before your visit to protect both your health and the health of others.
For residents in the following Colorado counties: Adams, Arapahoe, Boulder, Broomfield, Denver, Douglas, Jefferson, Larimer, or Weld County:
Please contact Transdev/IntelliRide directly to schedule your non emergent transportation. You can reach them at 855-489-4999 (toll-free) or via State Relay 711 for individuals with hearing impairments. Alternatively, you can visit their website for online booking options and further information: transdevhealthsolutions.com/colorado/.
If you reside in any other county within Colorado:
Non emergent transportation services are still available. You will need to contact a local transportation provider in your area. A comprehensive list of local providers can be found on the Health First Colorado website: hcpf.colorado.gov/nemtlist
Expanding NEMT Services Beyond Rides
Beyond direct transportation to appointments, NEMT can also encompass other helpful services. These may include reimbursement for personal vehicle mileage if you drive yourself to your appointment, and in certain circumstances, coverage for longer-distance travel such as by air, train, or even out-of-state travel for specialized medical care. To inquire about these expanded services and eligibility, it’s best to contact Transdev/IntelliRide at 855-489-4999 (toll-free) or visit their website: transdevhealthsolutions.com/colorado/. They can provide detailed information regarding these additional non emergent transportation options.
Ensuring a Positive NEMT Experience and Providing Feedback
To ensure you receive quality non emergent transportation services, it’s important to know what to expect from your NEMT driver. A responsible NEMT driver should adhere to the following guidelines:
- Direct Transportation: The driver’s sole responsibility is to transport you directly to your medical appointment and then directly back home, or to your designated pick-up location.
- Optimal Route: Drivers should always take the most direct and efficient route to your appointment and back, without unnecessary detours.
- Professional Conduct: NEMT drivers are prohibited from offering you money, gifts, or any other incentives. Their service is strictly transportation-focused.
If you encounter a situation where a driver acts inappropriately or violates these guidelines, it is important to report it. You can provide feedback or report concerns to either Health First Colorado or the Attorney General’s office. Your reports help maintain the integrity and quality of the NEMT program. Be assured that your name and personal information will be kept confidential when reporting any suspected provider fraud or misconduct.
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