From humble beginnings in 2000 with a small team, one truck, and a single client, Online Transport Inc has grown into a leader in the truck transportation industry. Today, we stand strong with nearly 600 dedicated employees, a fleet of 550 trucks, and a vast network of satisfied customers. Our journey is a testament to unwavering core values that remain the bedrock of our success.
Honoring Commitments: The Core of Our Culture
At Online Transport Inc, “Honor Your Commitments” is more than just a motto; it’s the foundational principle guiding every aspect of our operations. This commitment to integrity and reliability has fostered trust with our customers and partners alike, propelling our growth and solidifying our reputation in the competitive transportation sector. We believe in building lasting relationships through dependable service and transparent communication.
Taking Customer Satisfaction to the Next Level
In an industry where empty promises can be commonplace, Online Transport Inc sets itself apart by prioritizing genuine customer satisfaction. Billy Cunningham, Vice President of Operations, emphasizes this proactive approach: “Our dispatchers vigilantly monitor each shipment from pickup to delivery. We prioritize keeping our customers informed, addressing any potential issues like traffic, weather, or equipment promptly and directly.” This dedication to proactive communication and going the extra mile ensures a superior customer experience.
Technology at Your Fingertips: Real-Time Visibility and Control
Online Transport Inc leverages cutting-edge technology to provide customers with unparalleled visibility and control over their supply chain. Our technological infrastructure includes:
- GPS Communication and Satellite Tracking: Ensuring precise location monitoring and real-time updates for every shipment.
- EDI (Electronic Data Interchange): Streamlining data exchange for efficient and accurate communication.
- Interactive Web Portal: Offering 24/7 access to monitoring, real-time reporting, and shipment status.
- Document Imaging System: Facilitating secure and easily accessible document management.
- Data Storage Redundancy: Guaranteeing data security and business continuity.
This commitment to technology empowers our customers with the insights and tools necessary for optimal supply chain management.
Safety Means Sustainability: A Responsible Approach
Safety is ingrained in the culture at Online Transport Inc, extending beyond regulatory compliance to a fundamental way of life. Mark Nutter, Vice President of Sales, highlights our proactive stance: “When the industry focused on CSA 2010 regulations, we embraced the opportunity for improvement and have become a stronger, safer company as a result. We are proud of our consistently low CSA scores, reflecting our team’s dedication and responsibility.”
Online Transport Inc is also a committed participant in the EPA’s SmartWay Transport Partner program and holds ISO 9001 and ISO 14001 certifications. These affiliations underscore our dedication to environmental responsibility and quality management.
At Online Transport Inc, we are driven by a commitment to on-time delivery, damage-free product handling, accurate invoicing, and, above all, satisfied customers. We continue to build on our foundation of strong values and forward-thinking practices to serve the evolving needs of the transportation industry.
