Navigating transportation can be a significant concern for seniors and individuals with disabilities. Pace Suburban Bus is committed to offering a range of accessible transportation options designed to ensure everyone can travel comfortably and confidently within the Chicago suburbs. Understanding the available services and how to access them, including knowing the right phone numbers, is crucial for planning journeys. This guide outlines Pace’s accessible services and provides key contact information to help seniors and people with disabilities utilize these valuable resources.
Accessible Fixed Route Services for Seniors
Pace’s fixed route bus system is fully accessible, providing a cost-effective and reliable transportation solution for seniors and individuals with disabilities. Fixed routes operate on set schedules and paths, allowing for independent travel without the need to book in advance. This service is particularly beneficial for seniors looking for affordable transportation to appointments, social engagements, or errands.
To help individuals become comfortable and confident using the fixed route system, the Regional Transportation Authority (RTA) offers comprehensive travel training programs. These programs are designed to teach riders how to effectively use accessible fixed route services, empowering them to travel independently and safely. For those interested in learning more about fixed route travel training, the RTA can be contacted directly.
Dial-a-Ride Services: Personalized Transportation Options
For more personalized transportation, Pace offers numerous Dial-a-Ride programs throughout the suburban region. These services are often partnerships between Pace and local cities or townships, providing door-to-door transportation within specific geographic areas. Dial-a-Ride is particularly helpful for seniors who may need assistance getting to and from their destinations or who live in areas not readily served by fixed routes.
It’s important to note that each Dial-a-Ride program may have its own specific rules regarding fares, service boundaries, and eligibility requirements. To find the details for your area and, most importantly, the dedicated phone number to make a reservation, consult the Pace Dial-a-Ride directory. This directory is an essential resource for accessing this convenient service.
ADA Paratransit: Meeting Specific Accessibility Needs
ADA Paratransit service is a federally mandated program for individuals whose disabilities prevent them from using fixed route services for some or all of their travel needs. To be eligible for ADA Paratransit, individuals must be certified by the Regional Transportation Authority (RTA). This service operates during the same hours and in the same geographic areas as Pace’s fixed route system, ensuring comparable transportation access for those who qualify.
The application process for ADA Paratransit certification is managed by the RTA. Applications are available in various formats to accommodate different needs, including regular and large print, Spanish, Braille, CD, and audiotape. To request an application or for any inquiries about ADA Paratransit certification, you can contact the RTA directly at 312-663-HELP (4357). This helpline is available Monday through Friday, from 8:30 am to 5:00 pm.
Once certified for ADA paratransit, the phone number to call for reservations will depend on your travel location. Pace provides a directory of reservation phone numbers specifically for ADA Paratransit users, categorized by service area. This directory ensures you are connecting with the correct dispatch center for efficient booking.
Pace is continually enhancing its services to improve rider convenience. One such improvement is the integration of Ventra payment options for Paratransit riders, offering a cashless payment method. While not mandatory, using Ventra eliminates the need for exact change or paper tickets, streamlining the payment process for riders.
In conclusion, Pace Suburban Bus is dedicated to providing accessible and reliable transportation for seniors and people with disabilities. Whether through fixed routes, Dial-a-Ride, or ADA Paratransit, Pace offers a variety of options to meet diverse needs. Having access to the correct phone numbers is key to utilizing these services effectively. Utilize the resources mentioned, including the Dial-a-Ride and ADA Paratransit directories, and don’t hesitate to contact the RTA for ADA Paratransit certification or fixed route travel training. Pace is here to ensure accessible transportation is available to everyone in the suburban Chicago region.
