For all transportation-related needs within the state of Virginia, the Virginia Department of Transportation (VDOT) serves as the primary agency. Whether you need to report a road issue, have questions about transportation policies, or are a member of the media seeking information, VDOT offers multiple channels to get in touch. This guide provides comprehensive contact information for the Virginia Department of Transportation, ensuring you can easily reach the right department for your specific needs.
Reaching Out to VDOT: Multiple Contact Options
The Virginia Department of Transportation understands the importance of accessible communication. To cater to various needs and preferences, VDOT provides several convenient ways to connect, ensuring every Virginian can easily access their services and support.
24/7 Customer Service Hotline
For immediate assistance regarding road conditions or urgent work requests on state roads, VDOT’s Customer Service Center is available around the clock.
Customer Service: 800-FOR-ROAD (800-367-7623)
For TTY users, please dial 711.
This hotline is your direct line to report:
- Unsafe and hazardous road conditions that require immediate attention.
- Work requests for maintenance and repairs on state-maintained roads.
- General inquiries and questions you may have about the Virginia Department of Transportation and its services.
Online Reporting and Service Requests
For non-emergency issues or to submit service requests at your convenience, VDOT’s online portal offers a streamlined process.
Report a Road Problem Online: Submit Online Request
This online platform allows you to:
- Report a wide range of road problems, from minor issues to more significant concerns.
- Submit claims related to transportation incidents.
- Access various VDOT services and resources online.
Connecting with VDOT District Offices
For localized inquiries or concerns, VDOT operates nine district offices across Virginia. Each district office is familiar with the specific transportation needs of its region and can provide tailored assistance.
VDOT District Contacts: VDOT District Offices
Explore the Transportation Directory to find contact information for your specific district office. This is particularly useful for issues related to local roads and projects within your region.
General Information and Policy Inquiries
For questions related to statewide transportation policies, VDOT publications, and other broad transportation issues, you can reach out via email.
General Information Email: [email protected]
General Information and Policies: About VDOT
This email address is suitable for non-urgent inquiries of a general nature about the Virginia Department of Transportation’s operations and policies. For more in-depth information, the About VDOT section of the website provides a wealth of resources.
Frequently Asked Questions (FAQs)
Many common questions can be answered by exploring the Districts and Divisions pages on the VDOT website. These pages often contain specific contact information for different departments and regions within the Virginia Department of Transportation.
If you are unable to locate the specific contact details you need, the state employee directory is a valuable resource for looking up individual employee contact information within the Virginia state government.
Contacting VDOT by Mail
For formal correspondence or if you prefer traditional mail, you can reach the Virginia Department of Transportation’s central office at the following address:
Central Office Mailing Address:
Virginia Department of Transportation
1401 E. Broad St.
Richmond, VA 23219
Media Inquiries and Relations
The Virginia Department of Transportation values strong media relations and has a dedicated team of public relations professionals ready to assist media outlets and the public with accurate and timely information.
Media Contact: VDOT Media Contacts
For media inquiries, please visit the media contact page to find the appropriate contact for your needs. VDOT’s public relations team is committed to providing prompt and helpful assistance to journalists and news organizations.
Email Safety and Awareness
VDOT prioritizes your online safety and encourages caution when communicating via email. It’s crucial to be aware of potential phishing attempts and understand how the Virginia Department of Transportation communicates electronically.
Key Email Safety Points:
- VDOT will never ask for sensitive personal information like passwords, Social Security numbers, or banking details via email.
- Official VDOT email addresses always end in @vdot.virginia.gov. Be wary of variations like @vdot.org or @vdot.gov.com.
- Be cautious of emails with incorrect spellings, odd requests, or threatening language. These are often red flags for phishing attempts.
If you receive a suspicious email that appears to be from the Virginia Department of Transportation, verify its legitimacy through these methods:
- Hover over the sender’s name to reveal the actual email address and check for any irregularities.
- Compare the email to previous legitimate emails from the supposed sender for inconsistencies in style or content.
- Call the sender directly using contact information from your own address book or the State Employee Directory to confirm the email’s authenticity.
- Compose a new email to the sender using a known valid email address instead of replying to the suspicious email.
If you cannot verify the legitimacy of an email claiming to be from VDOT, do not click any links. Report the email to the Virginia IT Agency (VITA) Customer Care Center at [email protected] or VDOT’s Office of Information Security at [email protected], and then delete the email.
For further information on email safety and online security, please visit the Virginia IT Agency website.
By utilizing these various contact methods and staying informed about email safety, you can effectively communicate with the Virginia Department of Transportation and access the resources and support you need for transportation matters in Virginia.
Last updated: August 23, 2024
