The East Tennessee Human Resource Agency (ETHRA) is dedicated to upholding equal access and opportunity for individuals with disabilities across all its programs, services, and activities. Recognizing that accessible transportation is crucial, ETHRA is committed to providing reasonable modifications to policies and procedures to ensure that everyone, including TennCare recipients with disabilities, can utilize transit services effectively.
ETHRA understands that individuals with disabilities, particularly those relying on TennCare for healthcare and support, may require specific accommodations to access transportation services. These reasonable modifications are designed to eliminate barriers and ensure equal access to programs for persons with disabilities. ETHRA takes proactive steps to guarantee that individuals with disabilities have an equal opportunity to participate in and benefit from their transportation services.
To request a reasonable modification to an existing ETHRA service or policy related to transportation, individuals are encouraged to reach out to:
Gina McAlpin
Phone: 865.691.2551 ext. 4272
Email: [email protected]
Mailing address: 9111 Cross Park Dr., Suite D100., Knoxville, TN 37923
Fax: 800.232.1565
TTY: 800.848.0298
Please contact Gina McAlpin to discuss your specific transportation requirements and needed modifications. ETHRA is committed to working with individuals to find solutions that ensure accessible transportation.
Any individual who believes they have experienced discrimination under the Americans with Disabilities Act (ADA), including issues related to obtaining a reasonable modification for Tenncare Transportation services, is encouraged to file a complaint. Complaints can be directed to Gina McAlpin at the contact information provided above. ETHRA takes all complaints seriously and is committed to addressing them promptly and fairly.
For those who require this information in alternative formats, please contact Gina McAlpin to request assistance. ETHRA aims to make all information accessible to everyone.
