Connecting with the Virginia Department of Transportation (VDOT) is straightforward, whether you need to report a road issue, have a question about transportation policies, or are a member of the media. VDOT is committed to providing accessible and responsive service to the citizens of Virginia and beyond. This page serves as your comprehensive guide to contacting the Virginia Department of Transportation for various needs.
Reach VDOT Customer Service 24/7
For immediate assistance regarding road conditions or general inquiries, VDOT’s Customer Service Center is available around the clock.
Customer Service: 800-FOR-ROAD (800-367-7623)
- Available 24 hours a day, 7 days a week.
- TTY users can dial 711.
Use this number to:
- Report unsafe and hazardous road conditions promptly.
- Submit work requests for maintenance on state roads.
- Ask general questions about the Virginia Department of Transportation and its services.
Contact us online for other inquiries.
Important Note: Please be aware that the Virginia Department of Transportation primarily handles issues on state-maintained roads. For pothole repairs and other maintenance within cities, towns, and in Henrico and Arlington counties (excluding interstates and major primary roads within these jurisdictions), please contact your local government.
Connect with VDOT District Offices
VDOT operates through nine district offices across Virginia to manage transportation needs at a regional level. For localized inquiries or concerns, reaching out to your specific district office can be beneficial.
- Explore the list of district offices to find contact information for your region.
- Each district handles specific areas and road networks within Virginia.
Transportation Directory for detailed district information.
Report a Road Problem Online
The Virginia Department of Transportation provides an easy-to-use online platform for reporting road issues and submitting claims.
- Submit issues such as potholes, damaged signs, debris on roadways, and more.
- File claims related to vehicle damage potentially caused by road conditions.
Submit Online Request to access the reporting portal.
General Information and Inquiries
For broader questions about transportation policies, VDOT publications, and other general transportation matters, several resources are available.
- Find information on VDOT’s mission, policies, and initiatives.
- Access publications and reports related to transportation in Virginia.
About VDOT to learn more about the department.
Frequently Asked Questions and Further Assistance
For detailed contact information, you can also explore individual Districts and Divisions pages on the VDOT website. If you are still unable to find the specific contact details you require, the state employee directory may assist you in locating individual employee contact information.
For general inquiries, you can also email: [email protected]
Mailing Address for General Correspondence:
Virginia Department of Transportation
1401 E. Broad St.
Richmond, VA 23219
Email Safety and Security Advice from VDOT
VDOT prioritizes your online safety. It’s crucial to be aware of potential email scams and phishing attempts. The Virginia Department of Transportation will never request sensitive personal information such as passwords, Social Security numbers, or banking details via email.
Key points to remember about VDOT emails:
- Official VDOT emails will always use the domain:
@vdot.virginia.gov(e.g., [email protected]). - Be cautious of emails with misspelled names, incorrect domains (like @vdot.org or @vdot.gov.com), or urgent/threatening language.
- Criminals use “phishing” emails to impersonate legitimate organizations, and “whaling” to impersonate high-level officials.
If you suspect a fraudulent email:
- Hover over the sender’s name to check the actual email address.
- Compare suspicious emails with past genuine emails from the sender for inconsistencies.
- Contact the sender via phone using verified contact information from the State Employee Directory or your own records.
- Forward suspicious emails to the Virginia IT Agency (VITA) Customer Care Center at [email protected] or VDOT’s Office of Information Security at [email protected] and then delete the email.
For more comprehensive email safety tips, please visit the Virginia IT Agency website.
Media Inquiries for Virginia DOT
For members of the media seeking information or interviews, VDOT has a dedicated media relations team.
Contact us for media-related inquiries.
VDOT Media Relations is committed to providing timely and accurate information to the press and the public.
Media Contact List available for direct media contacts.
VDOT Central Office Mailing Address
For official correspondence via mail, please use the central office address:
Virginia Department of Transportation
1401 E. Broad St.
Richmond, VA 23219
Last Updated: August 23, 2024
