Navigating the University of California San Diego (UCSD) campus and surrounding areas is made easier with the comprehensive transportation services available to students, faculty, staff, and visitors. Ucsd Transportation Services provides a range of resources, from commuter support to on-campus shuttles and motorist assistance. This guide outlines the key services and contact information to help you get around effectively.
Commuter and Visitor Support
For general inquiries or assistance, the Commuter and Visitor Services team is available to help.
- Virtual Office Hours: 6:30 a.m. – 6 p.m. weekdays (excluding university holidays)
- Email: [email protected]
- Phone: (858) 534-4223
Whether you have questions about parking permits, campus navigation, or alternative transportation options, their team can provide guidance during virtual office hours or via email and phone.
PRONTO Assistance
PRONTO is UCSD’s integrated transportation system, facilitating access to programs like the U-Pass and FaSt Pass.
For issues linking to U-Pass or FaSt Pass, or for inquiries about purchasing the faculty/staff FaSt Pass:
- Email: [email protected]
- Phone: (858) 534-4223
For technical difficulties with the PRONTO system itself, such as card issues or app malfunctions:
- PRONTO Support Center: (619) 595-5636
- Email: [email protected]
Ensure seamless access to public transportation and campus transit options with PRONTO support.
Parking Citations and Appeals
Understanding parking regulations is crucial for all UCSD commuters and visitors. If you receive a parking citation, it’s important to know your options.
Paying or Appealing Citations
Upon receiving a parking ticket, you have a 21-day period from the issue date to either pay the penalty or submit a written appeal to the Office of Citation Appeals Administration, as per CVC 40215(a). Appeals postmarked on the 21st day are considered timely.
Important Deadlines:
- After 21 days: Citations become delinquent, penalties double, and appeal rights are forfeited.
- After 35 days: The Department of Motor Vehicles (DMV) places a hold on vehicle registration and adds a $20 fee to the doubled penalty.
Consequences of Unpaid Citations: Accumulating five or more unpaid citations may lead to immediate vehicle immobilization or towing at the owner’s expense.
Citation Inquiries
For questions regarding a specific citation:
- Email: [email protected]
Resolve parking citation matters promptly and efficiently by contacting the relevant department.
Fleet Services
UCSD Fleet Services manages vehicle rentals, leasing, maintenance, and emergency support for university vehicles.
General Information, Vehicle Rental, and Fuel Keys
- Contacts: Laura Mandigo ([email protected]) or Alex McLouth ([email protected])
- Phone: (858) 534-3485
Vehicle Leasing and Procurement
- Contact: Jaegan Ayoub ([email protected])
- Phone: (858) 534-8848
Campus Vehicle Maintenance and Repairs
- Contact: Jordan Eiler ([email protected])
- Phone: (858) 534-8410
UC San Diego Vehicle Emergencies, Accidents, or Incidents
- Weekdays (7:30 a.m. to 4 p.m.): (858) 534-3485
- After Hours: UC San Diego Police Dispatcher (858) 534-4357
In case of vehicle-related emergencies involving university vehicles, prompt assistance is available through Fleet Services and UC San Diego Police.
Event Services Parking
For special events on campus, Event Services manages parking arrangements.
Special Event Parking Requests and Assistance
- Space Requests: Submit an online form via the Event Services department page.
- Onsite Assistance: (858) 822-2624
- Billing Questions Email: [email protected]
- Billing Questions Phone: (858) 534-9681
Ensure smooth parking logistics for your UCSD events by coordinating with Event Services.
Triton Transit (Shuttles)
Triton Transit provides shuttle services across the UCSD campus, facilitating easy movement between different locations.
- Phone: (858) 534-7422 or (858) 336-4604 (mobile number for phone network outages)
- Email: [email protected]
Utilize Triton Transit for efficient and free transportation within the UCSD campus.
Planning and Alternative Transportation
UCSD encourages sustainable transportation practices. The Planning and Alternative Transportation department welcomes feedback and suggestions for improving pedestrian, micromobility, transit, and ridesharing programs.
- Phone: (858) 534-7422
- Email: [email protected]
Contribute to enhancing sustainable transportation options at UCSD by sharing your input.
Motorist Assistance Program
The Motorist Assistance Program offers on-campus support to drivers in need.
Services Offered:
- Battery jump-starts (excluding motorcycles and hybrid/electric vehicles)
- Low tire inflation
- Gasoline (1 gallon per calendar year)
- Bicycle tire inflation
Service Limitations: This program is exclusively for on-campus locations within UC San Diego and UC San Diego Health – La Jolla and Hillcrest, and is not available at off-campus housing or business locations. Participants must sign a waiver releasing the university from liability for vehicle damage.
Contact for Assistance
Campus/UC San Diego Health – La Jolla:
- Weekdays (7:30 a.m. – 9 p.m.) and Weekends (8:30 a.m. – 4:30 p.m.): (858) 534-8108
UC San Diego Health – Hillcrest:
- Weekdays (7:30 a.m. – 9 p.m.) and Weekends (8:30 a.m. – 4:30 p.m.): (858) 534-8108
- All Other Times: (619) 543-3762
For minor vehicle issues on campus, the Motorist Assistance Program provides valuable support to get you back on the road.
UCSD Transportation Services is dedicated to providing a comprehensive suite of services to meet the diverse transportation needs of the university community. Whether you are a daily commuter, event attendee, or campus visitor, these resources are available to ensure efficient and convenient mobility at UC San Diego.
