Navigating the world of car transportation can be stressful, and choosing the right company is crucial for peace of mind. Unfortunately, some experiences turn into cautionary tales, as highlighted by one customer’s ordeal with 365 Car Transport. This review details a frustrating encounter marked by broken promises, lack of communication, and ultimately, a complete failure to deliver the promised service, leaving the customer out of pocket and deeply disappointed.
The customer, aiming to transport their prized concours TR250 from Chicago, initially booked 365 Car Transport with an expectation of professional and reliable service. A deposit of $125 was promptly taken, setting the stage for a pickup scheduled last Friday between 2-4pm. However, as the pickup window closed, silence and absence replaced the anticipated arrival. No pickup occurred, and crucially, no communication was initiated by 365 Car Transport to explain the delay or reschedule.
Driven by concern, the customer took the initiative to track down the driver’s number, only to be met with an excuse: the car was “too small to go on the truck.” This initial setback was compounded by a conversation with Joe Braccio at 365 Car Transport, who reportedly reassured the customer of a definite pickup between Monday and Wednesday of the following week. Despite this assurance, the promised pickup remained elusive, and communication from 365 Car Transport ceased entirely. The customer was left in limbo, their car stranded, and their attempts to contact 365 Car Transport met with silence.
Adding insult to injury, despite the complete service failure, the initial deposit of $125 was not refunded, effectively vanishing along with any semblance of customer service from 365 Car Transport. This experience paints a stark picture of a company failing at fundamental aspects of service delivery: communication, reliability, and accountability. Potential customers should heed this warning and consider this firsthand account before entrusting 365 Car Transport with their vehicle and hard-earned money. This review serves as a critical reminder to thoroughly vet car transport companies and prioritize those with proven track records of customer satisfaction and transparent communication.
