Navigating Ashtabula County just got easier with the Ashtabula County Transportation System (ACTS). This comprehensive public transportation service is designed to meet the diverse needs of the community, offering a range of options from scheduled routes to specialized services. Whether you’re commuting within the city or require non-emergency medical transport, Acts Transportation is here to help you reach your destination reliably and comfortably.
Understanding ACTS Transportation Services
ACTS operates a “Point Deviation” service, a flexible approach that combines the reliability of fixed routes with the convenience of localized pick-ups. This means buses run on scheduled routes, stopping at designated points at specific times, but can also deviate slightly from these routes to collect passengers in nearby areas. This system ensures efficient service for all riders, including those with disabilities, making ACTS a truly accessible transportation solution.
Point Deviation Service Explained
With ACTS’ Point Deviation service, you have two convenient ways to board:
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Scheduled Stops & Flagging: You can board the bus at any of the officially scheduled stops at the listed times. It’s also permissible to flag down the driver safely along the designated route. Remember to check the schedule for precise locations and times. The listed times are the earliest departure times, so be ready, but allow a 10-minute window to account for deviations and the use of wheelchair lifts, ensuring accessible acts transportation for everyone.
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Call for Near-Home Pick-Up: For even greater convenience, you can call ACTS at (440) 992-4411 or toll-free at (800) 445-4140 to request a pick-up closer to your home. Keep in mind that deviations are limited to a maximum of two blocks off the standard route. This option provides enhanced accessibility and flexibility within the acts transportation network.
Demand Response Service: Beyond the Regular Route
Need to travel outside the standard Ashtabula Service Route area? ACTS offers a Demand Response (door-to-door) service to cater to these needs. This service requires advance booking, ideally at least one day prior to your journey. Same-day requests might be possible if there is available space, demonstrating the commitment of acts transportation to accommodate urgent needs whenever feasible.
Service Hours and Holiday Closures
ACTS provides consistent service throughout the week, with specific hours for different services:
- Service Route Hours: Monday to Saturday, 7:00 am – 5:00 pm
- Demand Response Hours: Monday to Friday, 7:00 am – 5:00 pm
Please note that ACTS will be closed on the following holidays, so plan your acts transportation accordingly:
- New Year’s Day
- Martin Luther King Jr. Day
- Presidents Day
- Memorial Day
- Juneteenth
- Independence Day
- Labor Day
- Columbus Day
- Veterans Day
- Thanksgiving Day
- Christmas Day
Transfer Point
For seamless transfers between routes, the central transfer point is North Park, located at the corner of Main Avenue and West 44th St. This facilitates easy connections within the acts transportation system.
Non-Emergency Medical Transportation (NEMT)
ACTS also plays a crucial role in providing Non-Emergency Medical Transportation (NEMT) services, ensuring access to healthcare for Medicaid recipients in Ashtabula County.
NEMT Eligibility and How it Works
If you are a Medicaid recipient, you are eligible for the NEMT program offered through ACTS. This program provides rides to and from essential medical appointments. Even if you receive Medicaid through an HMO, you can still qualify for NEMT.
To access NEMT services:
- Ashtabula County Job & Family Services (ACJFS) will open a NEMT case for eligible Medicaid recipients who require transportation assistance.
- The ACJFS Transit staff determines eligibility for these transportation services.
- Crucially, all NEMT rides require 48 hours’ notice to ensure proper scheduling and availability.
There is no limit to the number of times you can utilize the NEMT Program, ensuring consistent access to healthcare appointments for those who rely on acts transportation for medical needs. NEMT services are specifically for Medicaid appointments only.
Applying for NEMT
Applying for the NEMT Program is straightforward. Simply call the ACJFS Transportation Department at (440) 994-1220 or toll-free at (800) 935-0242, and select option 6. They will guide you through the application process and answer any questions you may have regarding acts transportation for medical appointments.
Contact and Further Information
For scheduling, advanced ticket purchases, or any inquiries, please reach out to ACTS directly:
Ashtabula County Transportation System (ACTS)
425 West 24th St.
Ashtabula, OH 44004
Phone: (440) 992-4411 or (800) 445-4140
For TTY/TDD users, please use the Ohio Relay Service: (800) 750-0750.
Accessible formats of the bus schedules are available upon request to assist individuals with disabilities, reinforcing the commitment of acts transportation to inclusivity.
ACTS is a vital service for Ashtabula County, ensuring residents have access to reliable and accessible transportation for work, appointments, and daily life. Contact ACTS today to plan your journey and experience the convenience of acts transportation.
