Navigating transportation services can sometimes feel like a maze, but reaching the right department shouldn’t be. If you need to get in touch with the Department of Transportation in Harrisburg, Pennsylvania, this guide provides you with all the essential contact information. Whether you have questions about driver services, vehicle registration, or need to report a roadway issue, PennDOT offers multiple channels to ensure your concerns are addressed efficiently.
Contacting PennDOT by Phone
For immediate assistance, the Pennsylvania Department of Transportation Customer Call Center is your primary phone contact.
Please call 717-412-5300.
This number connects you to a dedicated team ready to assist with a wide range of inquiries. Language translation services are available to ensure clear communication for everyone. For individuals using TTY devices, please dial 711 to connect with the call center.
The Customer Call Center operates during convenient hours to serve you:
Customer Call Center Hours: Monday through Friday (except holidays), from 8:00 AM – 5:00 PM Eastern Time.
Remember to call within these hours to speak directly with a representative.
For urgent roadway concerns that require immediate attention, such as potholes, traffic signal malfunctions, or debris on the road, PennDOT provides a specific reporting system.
To report a roadway concern, please use the online reporting tool or call 1-800-FIX-ROAD (1-800-349-7623).
Using the online tool allows you to provide detailed information and even pinpoint the exact location of the issue, ensuring a faster response. The 1-800-FIX-ROAD number is available for those who prefer to report issues by phone.
Contacting PennDOT by Email
For non-urgent inquiries or when you need to send detailed information, email is a convenient option to reach the Department of Transportation.
Click the links on the official PennDOT website to email specific departments.
While general email addresses are not listed directly to avoid spam, using the contact forms on the official PennDOT website ensures your message reaches the correct department. You can expect a response within three business days, excluding Saturdays, Sundays, and state holidays.
Driver License Center Information
If your inquiry pertains to Driver License Center services, it’s important to note that individual Driver License Centers do not have publicly listed phone numbers.
For assistance related to a specific PennDOT Driver License Center, please contact the main Driver and Vehicle Services Customer Call Center at 717-412-5300.
The customer service staff at this number can provide information and assistance related to all Driver License Centers in Pennsylvania, including those in Harrisburg and surrounding areas. Hearing-impaired individuals can dial 711 for assistance.
Contacting PennDOT by Mail
For formal correspondence or when mailing documents, you can reach the Pennsylvania Department of Transportation via mail at their Harrisburg headquarters.
General Mailing Address:
Pennsylvania Department of Transportation
1101 South Front Street
Harrisburg, PA 17104
Please use this general address for most written correspondence with PennDOT.
For returning license plates specifically, use the dedicated address for the BMV Return Tag Unit:
License Plate Return Mailing Address:
BMV Return Tag Unit
P.O. Box 68597
Harrisburg, PA 17106-8597
Ensure you use this specific address when returning license plates to avoid processing delays.
For mailing forms related to driver licensing and motor vehicles, always check the form itself for the correct mailing address.
Mailing Addresses for Driver Licensing and Motor Vehicle Forms:
The correct mailing address for specific forms is typically located in the upper left-hand corner, the right-hand corner of the first page, or on the last page of the form. Always refer to the form instructions to ensure your documents are sent to the correct department for processing.
Driver and Vehicle Services Surveys
PennDOT is committed to continuous improvement and values customer feedback.
Share your experience by participating in the Driver and Vehicle Services Surveys available on the PennDOT website.
These brief surveys help PennDOT understand customer needs and improve service delivery in the future. Your participation can contribute to a better transportation service experience for everyone.
Vehicle Emission Testing Program Information
For inquiries related to vehicle emission testing in Pennsylvania, a dedicated resource is available.
Visit the Pennsylvania’s Vehicle Emission Testing Program website or call 1-800-265-0921 for the latest news and information.
This program ensures cleaner air quality in Pennsylvania. The website and phone number provide comprehensive information regarding emission testing requirements and related topics.
By utilizing these various contact methods, reaching the Department of Transportation in Harrisburg, PA, is straightforward and efficient. PennDOT is dedicated to providing accessible and helpful services to all Pennsylvania residents.
