Navigating the process of shipping a vehicle can often bring up a lot of questions. At Roadrunner Transportation, we understand that clarity and transparency are key to a smooth and stress-free car shipping experience. To help you understand the ins and outs of vehicle transport, we’ve compiled a list of frequently asked questions. Whether you are shipping a car for a relocation, a seasonal move, or any other reason, Roadrunner Transportation is here to provide you with the answers you need. Below, you’ll find comprehensive responses to common inquiries about our car shipping services, ensuring you feel confident and informed every step of the way with Roadrunner Transportation.
How much does it cost to ship a car with Roadrunner Transportation?
Determining the cost to ship a car with Roadrunner Transportation involves several key factors to ensure you receive the most accurate price quote. The primary factor influencing your car shipping cost is the distance of transport, calculated by the mileage between your vehicle’s origin and destination. Longer distances naturally result in a higher overall rate due to fuel consumption, driver time, and operational costs.
Beyond mileage, the type and condition of your vehicle play a significant role in pricing. Larger vehicles like SUVs and trucks, or inoperable vehicles requiring special handling, may incur different rates compared to standard sedans. The timeline for your vehicle’s readiness for transport is also considered; expedited shipping or specific pickup/delivery date requirements can affect the price.
For customers seeking enhanced protection, Roadrunner Transportation offers additional service options such as enclosed carrier transport, which provides a higher level of protection from the elements and road debris, and top-load service, ensuring your vehicle is placed on the top level of an open carrier to avoid potential fluid leaks from vehicles above. These premium options are available at an additional cost. To get a precise estimate tailored to your specific needs, we encourage you to read more about how much it costs to ship a car with Roadrunner Transportation or use our online quote calculator.
How do I get a car moving quote from Roadrunner Transportation?
Getting a quote for car moving with Roadrunner Transportation is straightforward and convenient. For an immediate estimate, you can utilize our instant online car shipping quote calculator available on our website. This tool allows you to quickly input your shipping details and receive a preliminary quote without delay.
Alternatively, for a more personalized experience or if you have specific questions, you can call Roadrunner Transportation directly at (888) 422-7584. Our dedicated car transport pricing specialists are available to provide you with a detailed quote over the phone. To accurately calculate your quote, whether online or via phone, we will need key information including the origin and destination locations for your vehicle, the make and model of the vehicle you intend to ship, and the date your vehicle will be ready for pickup. Providing these details ensures that Roadrunner Transportation can offer you the most precise and competitive car shipping quote tailored to your requirements.
When will my vehicle be delivered by Roadrunner Transportation?
The delivery timeframe for your vehicle shipment with Roadrunner Transportation is primarily determined by the distance between the pickup and delivery locations. Transit time is generally estimated based on mileage, with a common guideline of approximately one day added to the transit for every five hundred miles of the journey. For instance, a 1,000-mile transport would typically have a transit time of 2-3 days.
However, this is an estimate, and actual transit times can vary due to factors such as route conditions, weather, and driver schedules. Roadrunner Transportation strives to provide realistic and efficient delivery schedules. For a more detailed understanding of approximate delivery times based on distance, please refer to our estimated transit times chart, which offers a comprehensive view of potential delivery windows for your car shipment with Roadrunner Transportation.
Can I track my vehicle shipment online with Roadrunner Transportation?
Yes, Roadrunner Transportation provides real-time online tracking for your vehicle shipment, available to you 24 hours a day. Once you schedule your car shipping with us, you will receive a unique booking number. This booking number is your key to accessing our online tracking portal, where you can monitor the status and location of your vehicle throughout the shipping process.
Our tracking system is updated in real-time, ensuring you have the most current information at your fingertips. In addition to tracking your shipment’s progress, the online portal also offers a live chat feature. This allows you to directly communicate with a Roadrunner Transportation shipping agent who can answer any questions you may have and provide immediate assistance regarding your shipment’s status or any other concerns. This commitment to transparency and communication ensures peace of mind throughout your vehicle transport experience with Roadrunner Transportation.
Is my vehicle insured during transport with Roadrunner Transportation?
Absolutely. Roadrunner Transportation includes basic liability coverage for all vehicle shipments as part of our standard service. This ensures that your vehicle is protected during transit against unforeseen circumstances. For those seeking an even greater level of security, we offer comprehensive insurance options that provide elevated shipment coverage during transit.
You will have the opportunity to select your preferred level of coverage during the booking process with Roadrunner Transportation, allowing you to tailor the insurance to your specific needs and comfort level. We understand that insurance can be a complex topic, so if you have further questions or require clarification regarding our insurance options, we encourage you to call our customer service team. Our experts at Roadrunner Transportation are ready to provide detailed explanations and help you choose the best insurance coverage for your auto shipping needs.
How do I pay for my auto shipping with Roadrunner Transportation?
Roadrunner Transportation offers a variety of convenient payment methods to accommodate your preferences for auto shipping payments. We accept all major credit cards, providing a quick and easy way to handle your deposit or full prepayment. For those who prefer electronic transactions, we also accept electronic transfers. Additionally, for more traditional payment methods, Roadrunner Transportation accommodates postal money orders and bank/certified checks for both deposits and full prepayments.
In situations where a balance is due upon delivery, payment can be made directly to the assigned driver. For balance payments at delivery, we accept cash, bank/certified checks, or postal money orders. This range of payment options is designed to make the financial transaction process as seamless and flexible as possible for your car shipping experience with Roadrunner Transportation.
Does someone have to be present for vehicle pick up and delivery by Roadrunner Transportation?
Yes, it is necessary for someone to be present at both the pickup and delivery locations for your vehicle when using Roadrunner Transportation services. At the pickup location, a designated person must be there to release the vehicle to the driver. This involves handing over the keys and signing the initial vehicle inspection report, which documents the vehicle’s condition prior to transport.
Similarly, at the delivery location, someone must be present to accept the vehicle, receive the keys back, and sign the final inspection report, confirming the vehicle’s condition upon arrival. The person present at both locations can be yourself or any individual over the age of 18 that you trust to handle the vehicle release and acceptance process on your behalf. This procedure ensures accountability and a clear record of the vehicle’s condition throughout the shipping journey with Roadrunner Transportation.
Can I put personal items in my vehicle when shipping with Roadrunner Transportation?
Yes, you are permitted to transport personal belongings inside your vehicle when shipping with Roadrunner Transportation, under certain conditions. The total weight of personal items must not exceed 100 pounds. Additionally, these items must be stored securely in the trunk or back seat area, specifically below the window line, to ensure they are not visible and do not pose a security risk.
It is important to note that while Roadrunner Transportation allows the transport of personal belongings as a convenience, these items are not covered by our vehicle shipping insurance. Therefore, Roadrunner Transportation will not be liable for any damage to or loss of personal belongings during transit. We advise careful consideration of what you choose to include and recommend that valuable or irreplaceable items are not shipped within the vehicle.
How far in advance should I schedule my car transport with Roadrunner Transportation?
Scheduling your car transport with Roadrunner Transportation in advance is highly recommended to ensure we can best accommodate your desired time frame and requirements. The further ahead you book your shipment, the greater the likelihood that we can meet your specific pickup and delivery dates.
For optimal results and the most flexibility in scheduling, we suggest booking your vehicle transport at least 2 to 3 weeks prior to your desired pickup date. This advance notice allows Roadrunner Transportation ample time to coordinate logistics and secure the best transport options for you. While advance booking is recommended, we also understand that sometimes expedited shipping is necessary. Roadrunner Transportation does offer expedited shipping options to accommodate more urgent transport needs. If you require expedited service or have a tighter schedule, we encourage you to call our car shipping experts who can assess your options and provide solutions to meet your timeframe.
Where will my car be picked up and delivered by Roadrunner Transportation?
Roadrunner Transportation offers convenient door-to-door car shipping service. This means that our drivers will aim to pick up and deliver your vehicle as close to your specified address as is legally and safely possible. In many instances, especially in residential areas with ample street access, drivers can pick up and deliver directly to your door.
However, it’s important to be aware that auto transport trucks are large and require significant space to maneuver, load, and unload vehicles. Certain locations, particularly in densely populated cities or areas with narrow streets, low-hanging trees, or tight turns, may restrict access for these large trucks. In such cases, or if there are local ordinances prohibiting large trucks in residential zones, the driver may request that you meet at a nearby accessible location. This could be a large parking lot, such as one at a grocery store or shopping center in close proximity to your pickup or delivery address. This ensures the safety and efficiency of the vehicle transport process with Roadrunner Transportation.
What is the difference between open and enclosed car transport with Roadrunner Transportation?
Roadrunner Transportation provides two primary methods for shipping your vehicle: open transport and enclosed transport. Open car transport is the most commonly used and economical method for vehicle shipping. It involves transporting your car on a multi-car carrier, typically with 8-10 other vehicles, exposed to the open air. Smaller open carriers that hold 2-3 cars are also utilized, often for shorter, local moves. Open transport is widely available due to its frequent use, making it a flexible option for many customers.
Enclosed car shipping, on the other hand, offers a higher level of protection for your vehicle. In this method, your car is transported inside a fully enclosed trailer, shielding it from weather elements, road debris, and potential external damage. Enclosed transport is particularly recommended for shipping classic cars, luxury vehicles, or exotic cars where preserving the vehicle’s condition is paramount. Due to the specialized nature of enclosed transport and limited carrier availability, it is advisable to book your enclosed transport service with Roadrunner Transportation well in advance. For a more detailed comparison, you can read more about the differences between open and enclosed transport.
What types of vehicles does Roadrunner Transportation ship?
Roadrunner Transportation specializes in shipping a wide array of vehicle types to meet diverse customer needs. Our services encompass shipping standard vehicles such as sedans, SUVs, pickup trucks, and minivans. We also handle oversized vehicles, as well as specialty vehicles including antiques, classic cars, motorcycles, construction vehicles, inoperable cars, and even boats.
No matter the type of vehicle you need to transport, Roadrunner Transportation has the expertise and resources to manage it. If you have a unique vehicle type or are unsure if we can accommodate your specific shipping needs, we encourage you to give us a call. Our knowledgeable team at Roadrunner Transportation can provide detailed information and confirm how we can assist you with your vehicle transport requirements.
How much gas should I leave in my car during transport with Roadrunner Transportation?
When preparing your car for shipping with Roadrunner Transportation, it is recommended that you leave approximately a quarter of a tank of gas in the vehicle. This amount is generally sufficient for the driver to load and unload your car and maneuver it as needed during the transport process.
Maintaining about a quarter tank of gas is ideal because it ensures there’s enough fuel for necessary operations without adding unnecessary weight to the vehicle. Excess fuel adds weight, which can slightly affect fuel efficiency during transport. Therefore, a quarter tank is the perfect balance for functionality and efficiency when shipping your vehicle with Roadrunner Transportation.
What is the Bill of Lading and why is it important for my Roadrunner Transportation shipment?
The Bill of Lading is a critical document in the car shipping process with Roadrunner Transportation. It serves as an official receipt and contract for the transport of your vehicle. Most importantly, the Bill of Lading meticulously documents any pre-existing damage to your vehicle at the time of pickup. Both you (or your designated representative) and the driver will conduct a vehicle inspection at pickup, and any existing scratches, dents, or other imperfections will be noted on this document.
The Bill of Lading also includes your contact information, shipping details, and the terms of the transport agreement. It is essential to carefully review the Bill of Lading at both pickup and delivery. In the unlikely event that you need to file an insurance claim regarding your shipment, the Bill of Lading is a necessary document to support your claim. It acts as a verifiable record of your vehicle’s condition at the start of its journey with Roadrunner Transportation.
What is top load service with Roadrunner Transportation?
Top load service is an additional option offered by Roadrunner Transportation that provides extra protection for your vehicle during open transport. When you choose top load service, your car is specifically positioned on the upper level or deck of an open auto transport trailer.
This top placement is considered preferable by many customers because it minimizes the risk of potential fluid leaks from vehicles positioned above it on the carrier. While rare, there is a slight possibility of fluids dripping from cars on the upper deck to those on the lower deck. Opting for top load service with Roadrunner Transportation reduces this concern, offering an added layer of protection and peace of mind for your vehicle during transit.
How do I get my car ready for shipment with Roadrunner Transportation?
Preparing your car for shipment with Roadrunner Transportation involves several key steps to ensure a smooth and secure transport process. Firstly, thoroughly clean your vehicle, both inside and out. This is crucial as it allows the driver to accurately conduct the vehicle inspection and properly assess and document any pre-existing damage on the Bill of Lading.
Remove any personal items from the vehicle unless you have arranged to ship them and they adhere to the 100-pound weight limit and storage guidelines (below the window line in the trunk or backseat). Remember that personal items are shipped at your own risk and are not insured. Ensure you inform the driver of any specific operational quirks or special circumstances concerning your vehicle that might be helpful during loading, unloading, or transport. Finally, verify that there is approximately a quarter tank of gas in your car at the time of pickup. For a comprehensive checklist to help you prepare, please visit our car shipping checklist provided by Roadrunner Transportation.
Can Roadrunner Transportation ship my vehicle if it isn’t running?
Yes, Roadrunner Transportation is equipped to ship vehicles that are non-running or in inoperable condition. Transporting inoperable vehicles requires specialized auto carriers that utilize a winch system. This winch is carefully connected to your vehicle, allowing it to be slowly and safely pulled onto the carrier.
Due to the need for this special equipment and the additional labor involved in securing a non-running vehicle, there is typically an additional fee for shipping inoperable vehicles. When booking your shipment with Roadrunner Transportation, it’s important to specify that your vehicle is inoperable. You can select the inoperable option on our online booking form, or inform your shipping agent if you are making your reservation by phone. This ensures that the necessary arrangements and the appropriate carrier are assigned to handle your non-running vehicle transport effectively.
What methods of car shipping services does Roadrunner Transportation offer?
Roadrunner Transportation offers two primary car shipping services: open car shipping and enclosed transport services. Open car shipping is the more frequently utilized method and is commonly seen on highways. It involves transporting vehicles on open carriers, typically double-decked, where vehicles are exposed to the elements.
Enclosed transport services, in contrast, involve shipping your vehicle in a fully enclosed trailer. These trailers resemble larger versions of standard eighteen-wheelers, with walls and a roof providing complete protection from weather and road conditions. Enclosed transport is highly recommended for luxury cars, exotic vehicles, or classic cars where maximum protection and security are desired. Roadrunner Transportation offers both options to cater to a wide range of vehicle shipping needs and preferences.
What is Door-to-Door car transport with Roadrunner Transportation?
Door-to-door car transport with Roadrunner Transportation signifies a full-service vehicle shipping experience, aimed at maximum convenience. This service means we strive to pick up your vehicle directly from your specified pickup location and deliver it right to your desired delivery location.
Our drivers are instructed to get as physically close and legally permissible to your doorsteps at both pickup and delivery. However, logistical realities such as street size, traffic regulations, and safety restrictions can sometimes prevent a large car carrier from reaching your exact door. Auto transporters require considerable space to maneuver and safely load and unload vehicles. If your street is too narrow, has tight turns, or overhead obstructions like low-hanging trees or power lines, drivers may request that you meet them at a conveniently located nearby spot. This alternate location is often a large parking lot of a shopping center or similar spacious area, ensuring a safe and accessible environment for vehicle handling by Roadrunner Transportation.
