MIAMI (May 17, 2021) — The Miami-Dade County Department of Transportation and Public Works (DTPW) is set to reopen its customer service offices on Thursday, May 20, 2021, to serve both appointment and walk-in clients.
DTPW had closed its customer service offices in March of last year in direct response to the COVID-19 pandemic. This measure was taken to minimize non-essential interactions between public transport users and employees, ensuring public health and safety during uncertain times.
Starting May 20, the following offices will once again welcome the public:
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Pass Sales Office
- Overtown Transit Village (OTV), 701 NW 1st Court, Suite 121, Miami, FL 33136
- Hours: Monday to Friday, 8:00 a.m. to 5:00 p.m., excluding County-observed holidays.
- Office access will be limited to customers requiring service to ensure efficient operations and customer flow.
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Golden Passport Office
- Stephen P. Clark Center (ground floor), 111 NW 1st Street, Miami, FL 33128
- Hours: Monday to Friday, 8:00 a.m. to 4:30 p.m., excluding County-observed holidays.
- Golden Passport Helpline: 786-469-5028 or email [email protected].
- Similar to the Pass Sales Office, access will be limited to those needing direct assistance to maintain service quality.
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Downtown Transportation Department Service Center Kiosk
- Stephen P. Clark Center, 111 NW 1st Street, Miami, FL 33128
- Hours: Monday to Friday, 7:00 a.m. to 6:00 p.m., excluding County-observed holidays.
Upon reopening, both employees and visitors are required to adhere to Miami-Dade County’s COVID-19 safety protocols. All customers entering these facilities will need to:
- Wear a facial covering (covering both nose and mouth) at all times while inside.
- Maintain social distancing of at least six feet, as recommended by the Centers for Disease Control and Prevention (CDC), to protect everyone’s well-being.
For customers seeking alternative methods to manage their transportation needs, the EASY Card Financial Center remains available for inquiries regarding Miami-Dade Transit passes. They can be reached at 786-469-5151 or via email at [email protected]. The EASY Card Financial Center operates Monday to Friday, from 8:00 a.m. to 5:00 p.m., excluding County-observed holidays.
Additionally, for those looking for Golden Passport services specifically, the City of Miami and the City of Miami Beach also provide assistance at their respective customer service centers:
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City of Miami (walk-ins welcome, Monday to Friday, 8:00 a.m. to 5:00 p.m., excluding holidays)
- Little Haiti: 6301 NE 2nd Miami, FL 33138
- Overtown: 1490 NW 3rd Suite 112-B, Miami, FL 33136
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City of Miami Beach (appointments required, open Monday to Friday, 8:30 a.m. to 6:00 p.m., excluding holidays)
- Miami Beach Customer Service Center: 1755 Meridian Avenue, Ground Floor, Miami Beach, FL 33139
- Appointments can be scheduled online at http://cmbappt.miamibeachfl.gov/naoa/index.jsp or by calling 305-673-7420.
For public transport users who prefer digital solutions, purchasing or reloading an EASY Card can be done online through the Transit Store or via the Go-Miami Dade app. New applications or renewals for a Golden Passport EASY Card can also be submitted on the DTPW Golden Passport webpage at https://www.miamidade.gov/global/service.page?Mduid_service=ser1519934358967260. These online resources provide convenient access to manage your public transportation needs from anywhere.
Since the onset of the pandemic, the Department of Transportation and Public Works has implemented various measures to ensure the safety of both public transport users and employees. In accordance with federal regulations, all public transport users are required to wear a facial covering while on Miami-Dade Transit vehicles and within any DTPW facilities.
DTPW remains committed to following the latest guidelines from the Centers for Disease Control and Prevention (CDC), the Florida Department of Health (FDOH), and Miami-Dade County, prioritizing the safety and well-being of the community.
Stay informed about public transportation updates by subscribing to alerts on the miamidade.gov/alerts website or by following DTPW on social media platforms such as Twitter, Facebook, and Instagram. These channels will provide up-to-date information on services and any potential changes.
